Group 1 Toyota Southwest Houston

I totally love this place. Always keeps me informed about the status of my vehicle. Today Kevin from the service department was absolutely awesome. I also had the pleasure o Always keeps me informed about the status of my vehicle. Today Kevin from the service department was absolutely awesome. I also had the pleasure of meeting Kathie the VIP concierge. She was very informative on any info I needed. So Kathie and Kevin.. you both made my appointment there less stressful. Thank you both so much.. More

Salesman Luis, was outstanding ! Never pressured me or tried to get me to do something I wasn’t comfortable with. The financial guy, Hamza was really laid back and helpful! I had the Never pressured me or tried to get me to do something I wasn’t comfortable with. The financial guy, Hamza was really laid back and helpful! I had the feeling that when I left driving the new truck I purchased that I got the best deal I possibly could’ve gotten and hopefully the dealer made a buck or two off of the deal! I had a number in my mind and they got down to it! Thanks for all of the wonderful folks and helpful people! I’m a picky person, it’s my money so I want what I want! Honestly probably the best thing when it comes to buying a vehicle that I have ever had!! Thanks to all!! More

I arrived to the service department Z no one informed me they relocated. I went to the old location, Mechanics never addressed me I had to get out of the car and say something. I was directed to the new are they relocated. I went to the old location, Mechanics never addressed me I had to get out of the car and say something. I was directed to the new area, I was checked in asked to pull up never addressed by Adi. I was seen by a different person he checked me I told him I had a coupon from their site on my phone. He told me they could not use screenshots I had to have the physical coupon. “I’ll honor it this time but have the coupon next time and walked off!!! I had to ask another rep was I supposed to sit here or go inside? VERY RUDE!!!!!!! More

Nilsson was a great customer service representative. Definitely will recommend him to others customers . Thanks Definitely will recommend him to others customers . Thanks More

Good service provided by Emely, finished my oil change and tire rotation in a reasonable amount of time. and tire rotation in a reasonable amount of time. More

I have been with Steillin Mcall Toyota @ southwet freeway for over 20 years serving my 4runner here but nowhere else. I intend to stay too for over 20 years serving my 4runner here but nowhere else. I intend to stay too More

I don't think anybody wants to spend three hours at a car dealership. The services performed were done in a timely manner. The service writer was very good and the check in process was painless. I'm grate dealership. The services performed were done in a timely manner. The service writer was very good and the check in process was painless. I'm grateful for the free wifi and the free coffee. It was very good. More

Our salesman and the service shop attendants are great but there is a lack of professionalism at the cashier. The waiting room is often crowded and the service wait time is too long. but there is a lack of professionalism at the cashier. The waiting room is often crowded and the service wait time is too long. More

Went in for an oil change which the advisor said it would only be an hr to hr and half. Ended up taking 3 hours. And then when leaving I had to wait like 20 minutes just to get my car while people after me g only be an hr to hr and half. Ended up taking 3 hours. And then when leaving I had to wait like 20 minutes just to get my car while people after me got their car first! First and last time I will ever go there! More