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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,546 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

November 06, 2025

I specifically go to this service center for Rey Qui. He is always helpful and an honest service manager. I’m thankful to have met him. I also enjoy seeing Ms. Kathie Marsh, the VIP concierge service, at More

by VannL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui, Kathie Marsh
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Nov 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2025

Had a quick and easy purchase with great customer service. Salesman was very helpful and professional. More

by Jchiltabidle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennison Rivera
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Nov 09, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Jchiltabidle, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 05, 2025

When I brought my truck in it was clean spotless when I picked it up the passenger floor was dirty and smudges was all over the truck More

by Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know his name
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Nov 05, 2025 -

Group 1 Toyota Southwest Houston responded

Chandler, Thank you for your feedback. We're sorry to hear about your experience and would like to make things right. Unfortunately, we're unable to locate your contact information based on the review. Could you please give a call back at 713-270-3924 my name is Art Whatley, the Service Director here at Sterling McCall Toyota. We take all concerns seriously and are committed to improving our service. We hope to hear from you soon. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

November 04, 2025

The service agent is Professional and efficient. Why you need to have 15 words for the review? More

by Steve Hsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Nov 05, 2025 -

Group 1 Toyota Southwest Houston responded

Thank you so much for your kind words! We pride ourselves on providing top-notch, efficient service to our customers. Your satisfaction is our top priority!

November 04, 2025

I have been going to this dealership for 8 years and everything about their service is a 5 stars. More

by dnguyen2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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Nov 05, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 04, 2025

Charge me for unnecessary service. When I questioned it, they were rude and tried to blame me. More

by Patlfrenes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro
Report | Print
Nov 04, 2025 -

Group 1 Toyota Southwest Houston responded

Patlfrenes,, My name is Art Whatley, Service Director at Sterling McCall Toyota. Thank you for your feedback about this, and I do sincerely apologize for any inconvenience you faced. We spoke last week, and we did refund your money and apologized for the misunderstanding on our part. Please be assured your concern has been shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me at 713-270-3924 so that I can learn more about what took place in this situation. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

November 01, 2025

Wait time is getting slower. I spent 2 hrs, 45 mins to replace my brake oil & general service. On d other hand, coffee, tea & water can be gotten for free. More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
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Nov 03, 2025 -

Group 1 Toyota Southwest Houston responded

Thank you for your feedback. We apologize for the long wait time during your recent visit. We appreciate your patience, and we are glad to hear you enjoyed our complimentary beverages. We will work on improving our efficiency to ensure a great experience for all our customers in the future.

November 01, 2025

Great job and customer service. Fast, efficient and courteous. Great service advisor and detailed information. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Flores
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Nov 03, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Linda, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

October 31, 2025

Great customer service. John Carlos went beyond to get my vehicle right and ready on time. I would recommend this dealer from buying and to get service. Thanks. More

by Cesar Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carlos
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Nov 02, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Cesar, we are delighted to hear that our team member, John Carlos, provided exceptional customer service and ensured your vehicle was ready on time. Thank you for recommending our dealership and for choosing us for your purchasing and service needs. We appreciate your support!

October 30, 2025

Great customer service. Easy process from start to finish. Toyota sets the standard compared to other dealerships. More

by Mr. Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Oct 31, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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