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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,546 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

October 29, 2025

Good service and everyone help what i need and the services was on time and perfect More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 30, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Ramon, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 29, 2025

I recently purchased my vehicle from Sterling McCall Toyota and worked with Robert Savala. He went above and beyond to make the experience stress-free. He explained everything in detail, gave me a great More

by barthelemy_chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Savala
Oct 30, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Thanks again for the recommendation, and have an amazing day!

October 28, 2025

I’m a little concerned about my inspection report that mentioned checking the spare tire pressure check. Only problem I don’t have a spare tire on my Crown Signia. Everything else great! More

by cbaimbridge1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Marrantes-Arriaga
Oct 31, 2025 -

Group 1 Toyota Southwest Houston responded

cbaimbridge1, Thank you for your feedback. We're sorry to hear about your experience and would like to make things right. Unfortunately, we’re unable to locate your contact information based on the review. Could you please give a call back at 713-270-3924 my name is Art Whatley, the Service Director here at Sterling McCall Toyota. We take all concerns seriously and are committed to improving our service. We hope to hear from you soon. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

October 26, 2025

Since this was my second time coming in for the same issue, I reserve my full opinion. More

by glendabhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ermest
Oct 27, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 26, 2025

They are organized and focused on helping the customers in a personalized manner. I refer all my family and friends to this dealership. More

by Peter Mugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Charles
Oct 27, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Peter, we are glad we could help! If you're ever in need of more help, please let us know!

October 25, 2025

No transparency what so ever. Whenever i am there i feel like i am always pushed into buying stuff. This time it was a spark plug job which was quoted by my advisor worth $300. More

by Kiichiro Toyoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Morantes Arriaga
Oct 28, 2025 -

Group 1 Toyota Southwest Houston responded

My name is Art Whatley. I am the Service Director at Sterling McCall Toyota. Sorry for the delay as I wanted to look into what transpired when you arrived and throughout your experience at our dealership and would like to speak with you about it. I have tried reaching out, but you were unavailable. I left a message to address your concern. Please contact me at 713-270-3924 to discuss. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

October 25, 2025

Ms. Hannah Duraso helped me with my non-function car key remote situation. I appreciates her. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Oct 26, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Marty, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2025

As always Sterling McCall provided exceptional service, but mainly my sales associate Jean. He is professional, kind, attentive and really takes the time to connect with his clients. I live no where near t More

by meliza_41_03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
Oct 26, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 24, 2025

Sterling McCall Toyota has great customer service and friendly employees. The dealership is currently going under renovations. I am glad that I got my maintenance done. More

by messages4pc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Oct 26, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 24, 2025

I just wanted to say thank you for the great service given by Zaid. He took the time to explain the warranty clearly and made the whole process smooth and easy. It’s rare to find someone so patient and More

by MLBermudez5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaid
Oct 26, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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