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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,546 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

October 10, 2025

PedroVillafranco was very nice and kind. He explained to me well everything what I needed. I received the excellent service. More

by soon.hur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco
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Oct 11, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2025

J Scott, J Mendez,Mr McGill AWESOME Team TOP Service THANKS 🙏 from my HEART 💞 Best Ever!!!! This Team treat you like Family with Maximum Services. LOVE my New Tundra and will pass the Word about my ex More

by Pamela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Scott, John Mendez and Mr McGill in the Finance Department
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Oct 13, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2025

Qui was very patient and helpful. He explained and informed me of everything. He is very understanding. More

by AlmaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qui
Report | Print
Oct 12, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found Qui to be so supportive during your experience here at Sterling McCall Toyota. If you have any further questions, please give us a call. We're always happy to help!

October 09, 2025

The construction is a little bit annoying because it’s hard to get out the lot and the back is closed off to get out. Aside from that it was great. Got there and was serviced right away. Everyone is court More

by Carolcellphone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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October 08, 2025

Terrible service, the back wheel on the right side didn’t put wheel cover, it is missing, didn’t put the mileage sticker, and made me wait 4 hours, not even exaggerating, all that wait and didn’t even do it More

by Sarwat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus
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Oct 11, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Sarwat,   My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.   Regards,   Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

October 08, 2025

this dealetship is awsome the staff here is very nice and very helpfulli they working hard. More

by yhiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin
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Oct 11, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2025

Courteous and helpful. Even with all of the construction I was able to maneuver around safely. More

by Mr2gp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faid
Report | Print
Oct 08, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 07, 2025

Worker service name Marcos Flores was unprofessional for being disgusted w/ me n my wife. More

by Kathrynnorada36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos flores
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Oct 11, 2025 -

Group 1 Toyota Southwest Houston responded

Kathrynnorada36, My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards,   Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

October 05, 2025

Service writer was very professional. Service was completed promptly. Suggestions for future work was explained without pressure to have it done immediately More

by Mgreenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso
Report | Print
Oct 08, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 04, 2025

Service was very friendly , Fast ! Hanna was amazing , she provide all answers to my questions, before I even warm up my seat , my car was ready 👍👍 More

by bettywanfonglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
Report | Print
Oct 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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