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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,546 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

October 03, 2025

There are almost always problems with getting my car serviced. This time the fluid they supposedly replenished looks low, which means I need to come back for a re-do and waste more time and gas. More

by lidact1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not important
Oct 07, 2025 -

Group 1 Toyota Southwest Houston responded

lidact1, My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

October 03, 2025

Very attractive and friendly,I like how responsible and dedicated they are in their work thank you More

by Jbtransport5371
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2025

Not super fast but they completed the service that needed to be done. Overall A More

by daniel_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaid
Oct 04, 2025 -

Group 1 Toyota Southwest Houston responded

Hi! We're so happy we were able to help you out! f you have any further questions, please give us a call. We're always happy to help! o

October 02, 2025

Daniela is an attentive saleswoman and pays attention to what you are looking for and will give her honest suggestions most suitable for your current situation. She is determined to get you what works for More

by lorena a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniela (Jenny) and Jessica P.
Oct 04, 2025 -

Group 1 Toyota Southwest Houston responded

Lorena, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2025

Helpful, knowledgeable, got a deal done, easy, Trevor was a great salesman, I feel we got a good deal. More

by baylimits
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor
Oct 04, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2025

This time, service was exceptional, timing was right and customer service was great. Cost was also very affordable. More

by noahdimkpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Oct 04, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

October 01, 2025

Sunny was excellent. He listened, understood and got me the best deal possible. Will definitely return for Sunny. More

by Mo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunny
Oct 04, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! If you have any further questions, please don't hesitate to reach out!

October 01, 2025

The young man Ernesto was sensitive, kind, helpful, and understanding. I started feeling very uncomfortable and I probably appeared impatient. Nevertheless, he was still patient and pleasant. Ruby A. More

by paraklesiscounsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
Oct 01, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2025

It took 2:30 hrs to complete an oil change and an hour to deliver my car because the service tech tagged my keys to another work order. By the way I had scheduled an appointment to get my car serviced, wow d More

by Ssawaqed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Oct 03, 2025 -

Group 1 Toyota Southwest Houston responded

Ssawaqed, My name is Art Whatley and I am the service Director at Sterling McCall Toyota. I am sorry for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers and will be looking into what happened in this instance. We will be contacting you to address your concern and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

September 29, 2025

Appointment was at 8 Didn’t leave after 3pm Advisor assigned David wang didn't know anything and told me wrong information Edwin was able to help after 2:30 Extremely disappointed will not be return More

by tamanaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Wang, Edwin s.
Oct 04, 2025 -

Group 1 Toyota Southwest Houston responded

tamanaca, My name is Art Whatley and I am the service Director at Sterling McCall Toyota. I am sorry for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers and will be looking into what happened in this instance. We will be contacting you to address your concern and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime Art Whatley Service Manager awhatley@Group1Auto.com

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