Group 1 Toyota Southwest Houston

Good customer service, friendly approach and less waiting time. Fixed my car AC blowing warm air. time. Fixed my car AC blowing warm air. More

Time provided was within 1 hr, but took over 2 hrs . Would be good if customer gets a message that things might take longer. Would be good if customer gets a message that things might take longer. More

My service advisor was great, I’ve worked with multiple always a great experience. Clean and I can’t wait till they open the new remodel! always a great experience. Clean and I can’t wait till they open the new remodel! More

Great service representative. Everybody was extremely nice and professional.. I will definitely use this dealership again.. Everybody was extremely nice and professional.. I will definitely use this dealership again.. More

I recently purchased a 2024 Toyota Corolla, and I can honestly say this was one of the best car-buying experiences I’ve ever had. My sales representative, Denzell, was absolutely amazing from start to honestly say this was one of the best car-buying experiences I’ve ever had. My sales representative, Denzell, was absolutely amazing from start to finish. From our very first conversation, he was professional, knowledgeable, and straight to the point. He respected my time, answered my questions clearly, and was completely upfront about pricing. What I appreciated most was the transparent, haggle-free process — he provided the out-the-door price with no hidden fees or surprises. When I arrived at the dealership, the exact vehicle we discussed was cleaned, ready, and pulled up for a smooth test drive. Denzell even walked me through a full self-inspection, including checking the oil and key vehicle features. He explained their 3-day guarantee and made sure I felt confident and comfortable every step of the way. There was zero pressure — just genuine guidance and support. His personality is great, and he made himself readily available throughout the process. I called him multiple times with questions, and he always said, “Just blow my phone up!” Even after the sale, he continued to be responsive and helpful. After working with Denzell, I met with Hamza in financing, who was equally outstanding. With my subprime credit, he went above and beyond to find the best lender and APR available. He took the time to explain warranty and GAP options and even showed me how to structure my payments to reduce overall interest. I’m someone who needs to see the numbers down to the cent, and Hamza patiently went line-by-line through every transaction and calculation so I could fully understand my contract. When I came back with additional questions later, he immediately made himself available and welcomed me back without hesitation. He truly cared about helping me stay within my budget rather than pushing unnecessary add-ons. The entire process was smooth, efficient, and stress-free — truly a “get in and drive out” experience. I’m incredibly grateful to this team and will absolutely recommend this dealership to friends and family. If you’re shopping for a vehicle, ask for Denzel and Hamza— you’ll be in great hands. Looking forward to hitting the interstate this summer in my new Corolla. Thank you to my Toyota team! #toyotagirl More

I have purchased cars from this dealership in the past and I have been happy with cars. The salesman are generally honest and explained the vehicles well. They will attempt to argue about the credit score and I have been happy with cars. The salesman are generally honest and explained the vehicles well. They will attempt to argue about the credit score and want to leave the desk and go talk to the sales manager several times. (a very old tactic to wear the buyer down) You have to read the documents closely with the guy in the finance department because he will attempt to sell you something you do not need. If the buyer misses something then it is financed for the life of the loan. This is unfortunate. I caught something after I reviewed the documents at home. I was told later that he received a “kickback” for everything he sold. Cars are so expensive. Why abuse your customers? More

When I was there the people who were there they were very friendly I really like them the way they treated thank you!!! friendly I really like them the way they treated thank you!!! More

Professional, courteous, helpful and knowledgeable Service Advisor Pedro V. All other contact personnel helpful holding doors, smiles and so polite. My car is left in good condition too. Service Advisor Pedro V. All other contact personnel helpful holding doors, smiles and so polite. My car is left in good condition too. More

Always excellent service! They really take care of your needs and they make you feel special just because you own a Toyota! My Service guy I can’t remember his name maybe Robb They really take care of your needs and they make you feel special just because you own a Toyota! My Service guy I can’t remember his name maybe Robbie, not sure but he really went out of his way to give me excellent service and he was very professional and made me happy! He gave me a really good deal on the service price and made sure I walked out of there satisfied with the service performed on my Rav 4. I live very far from this dealership but the way they treat me is worth my drive! More

It is chaos and confusion. There is no clear communication between departments, which leaves customers wandering around. There is no clear process for pick up after payment for There is no clear communication between departments, which leaves customers wandering around. There is no clear process for pick up after payment for service. Directional signs get you to the place, but there is no one there to tell you that your car is coming or if you have to provide a receipt to have the car brought around. This dealership used to be our go-to place for service, but it is a hot mess with renovations going on. More