Group 1 Toyota Southwest Houston

I had a great experience with group 1 Toyota Ozzy was friendly helpful and responsive. I never felt pressured and really appreciate that. friendly helpful and responsive. I never felt pressured and really appreciate that. More

Hannah D. provides top-notch service! She goes above and beyond to make sure everything is handled perfectly. This was easily the best experience I've ever had provides top-notch service! She goes above and beyond to make sure everything is handled perfectly. This was easily the best experience I've ever had with an automotive service department. If you visit Group 1 Toyota Southwest Houston, definitely ask for Hannah! More

Lupe was phenomenal! She made sure to explain everything with me and gave me copies of everything! The whole buying process took no more than 2 hrs since I knew exactly w She made sure to explain everything with me and gave me copies of everything! The whole buying process took no more than 2 hrs since I knew exactly what I wanted and she knew I had busy day later with clients so she made a rush on everything and I’m grateful for her and I love my new car ! More

Quick and easy experience. Salesman and financier went above and beyond with their help. Would purchase another vehicle here Salesman and financier went above and beyond with their help. Would purchase another vehicle here More

They don't have oil deal for 149/- for Toyota camry they charge 85 $ for one oil change charge 85 $ for one oil change More

New service drop off bays clean and busy as I entered i was greeted with in a few minutes to acknowledge my arrival for my appointment and waited for 20 minutes before someone took my information to start was greeted with in a few minutes to acknowledge my arrival for my appointment and waited for 20 minutes before someone took my information to start my service visit then I went to the waited lounge. More

Service was great, work was superior but I felt no personal connection with anyone. I never met my service advisor, only talked to him on the phone. Other personnel I spoke to were very friendly and a personal connection with anyone. I never met my service advisor, only talked to him on the phone. Other personnel I spoke to were very friendly and accommodating. More

Awesome service & great professionalism ! Their techs make you feel welcome & personal. They address all concerns you may have! Their techs make you feel welcome & personal. They address all concerns you may have! More

The service tried to upsell me. Invented facts. I havent finished paying for the vehicle yet and it had an extensive inspection. You want to say that vehicle that i am still paying Invented facts. I havent finished paying for the vehicle yet and it had an extensive inspection. You want to say that vehicle that i am still paying for that you guys vouched for would take about 550$ dollars in random maintenance? Look up what they calculated for me. The break fluid is still good. Tried charging me for extra two quarts of oil when it needs only 6 they tried to charge me for extra 2 . Why ? If it will continue like that , i paid for the quality , if you cannot guaranty the quality of a car and say that it will take about 500-600 every 6 months in maintenance you can give me my money back for the vehicle. Ridiculous. And the service was extremely rude . Took a while to schedule apptm over the phone with the rude person over the phone . And then as soon as i got in line another three rude people . More

The customer service at the entrance was excellent. I am very pleased with the attention that I have received today at this location. Thank you I am very pleased with the attention that I have received today at this location. Thank you More