Back

Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,546 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,546 reviews

September 18, 2025

I haven’t purchased a new car in years. They made sure my experience was smooth! More

by elistrang23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Sep 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2025

For oil change, It takes 45 minutes to get the car back after finished and paid. Too complicated… More

by quochg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zaid
Sep 20, 2025 -

Group 1 Toyota Southwest Houston responded

Quochg, My name is Paul Krenzer, I am the Aftersales Director at Sterling McCall Toyota. I am sorry for the experience that you had at our dealership. Thank you for bringing this to my attention. I will address this issue with my team and make sure they are following our full process. Please reach me direct at 713-270-3708 if there is anything I can do for you. Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

September 18, 2025

I was really impressed with the customer service, quick turn around and affordability. I stopped going to dealership mechanics because they charge so much more than mom and pop shops. I went in for a trans More

by kpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey
Sep 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Kpierce, thank you for your kind review; we are happy to pass along your comments to Rey here at Sterling McCall Toyota! If you have any further questions, please don't hesitate to reach out!

September 17, 2025

Had a appointment and went Adi my rep. was great he told estimation time a was on point. Bought my truck from Mike Calvert Toyota stopped going there for several reasons and one was servic More

by jvarela8807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Sep 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you have any further questions, please don't hesitate to reach out!

September 17, 2025

I love this dealership! Staff is always on point. Sharp as a tac! It all starts with the GM of the store! Putting the right head department team together is key to a stream More

by Georgebauer1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
Sep 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2025

Quick to pay and easy to pick up. Everyone was courteous and very helpful at the dealership More

by Kenortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did pick up any names
Sep 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 16, 2025

Customer service was great! Everyone was extremely polite and friendly especially my service advisor. The whole dealership customer service was excellent. More

by Mandaladeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashely
Sep 17, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2025

Professional, knowledgeable, and friendly staff. Service Department helped me make the right decisions. They gave me options and worked with me to get the work done. I never felt any pressure on d More

by WillW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Garza and his manager.
Sep 14, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 12, 2025

Great customer facing people in sales and service. But, my truck was dirty from the mechanic when it was returned to me. More

by BlueTaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Sep 15, 2025 -

Group 1 Toyota Southwest Houston responded

Thank you for your feedback! We apologize for the inconvenience and will work with our mechanics to ensure a thorough final inspection before returning vehicles to our customers. We appreciate your business and hope to exceed your expectations next time.

September 12, 2025

Muy encantada con el servicio y la ayuda de parte de Fabiannis y el Sr Mauricio gracias con gusto les recomiendo More

by Zulma Alvarado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabiannis
Sep 14, 2025 -

Group 1 Toyota Southwest Houston responded

Hola Zulma, ¡nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo! Gracias por la recomendación. ¡Que tengas un día fantástico!

...
31
...