Group 1 Toyota Southwest Houston

Thank you especially for the installment payment options and fast service! Thank you so much. and fast service! Thank you so much. More

Its like any neast too much cowering and dont care of your car wating long line get car back .......after oil change must check plastic cover ....another wise loose plastic your car wating long line get car back .......after oil change must check plastic cover ....another wise loose plastic More

The Service dept has a nice group of reps, they make sure to keep you updated while your vehicle is being serviced. to keep you updated while your vehicle is being serviced. More

Really disappointed with recent service visit. Waited almost 40 mins to check-in the vehicle at the temporary service center. Our vehicle took almost 5 hours from drop-off to pickup, and it seems Waited almost 40 mins to check-in the vehicle at the temporary service center. Our vehicle took almost 5 hours from drop-off to pickup, and it seems that appointment times mean nothing anymore. More

The people were nice but I waited two and a half hours for a routine tire rotation and alignment after telling me it would only take one and a half hours. They really didn’t even need to do the alignment for a routine tire rotation and alignment after telling me it would only take one and a half hours. They really didn’t even need to do the alignment as they only adjusted the front and only by .04. The back they did not adjust at all. They also only took off half of the old reminder sticker on my windshield before adding another under it. I recommend going to a less busy location if you have the ability to. The attention to detail, and wait times are better at the Space City location. More

Waiting time is too long. More than 30 minutes in line even with appointment, and 3:30 for service. The guy , John Carlos is excellent. This is the 3rd time I have him as th More than 30 minutes in line even with appointment, and 3:30 for service. The guy , John Carlos is excellent. This is the 3rd time I have him as the one in charge of my car. More

Change oil ,3 hours! !! To much time, my car ready but no body tell me !! To much time, my car ready but no body tell me More

Short Story of What Happened: I had my sienna serviced for a broken gasket on the 16 of August. They said that repairs would be done by 19th. Followed up on the 19th and they said it was not ready and i for a broken gasket on the 16 of August. They said that repairs would be done by 19th. Followed up on the 19th and they said it was not ready and it would be the next day when it will be done. Followed up on the 20th and they still said car was not ready. I came to pick up the van on the 21st hoping everything was done but when I turned the car on all the warning lights on my dashboard was on. So I had to ask someone to check but they said that the technicians were not available since it was end of day. So then I had to go back the next day to pick it up. On the 22nd I thought everything would be ok. Nope. After waiting 30 min for my car I went back to the cashier to follow up on it only to find out that they have lost my car keys. No one approached me about the missing keys. I was the one who brought it to their attention after they have not brought the car out after 30 minutes. I was the one asking and following up if they had found it. After another 30 min of waiting they finally decided to tell me that they have not found it and that they have to make another key and remote that will take an additional 30min to make. During the entire time that this happened no one approached me to tell me what was going on or what is being done or going to be done about the issue. I had to be the one to constantly ask them. The Excuse: The dealership was having a renovation and there were changes done to how the services/repair department would be doing their work. The receiving area for cars that need repairs is a large open tent. Is the excuse acceptable? No. Losing a customer's car key is something that you do not want to happen in your dealership and there is no excuse for it. My Feedback: During the 2 times that I came to the dealership to pick up my van I noticed that there was a lot of people in the service area. They were very laxed and it gave the impression that things were being run unprofessionally. There were people in the tent that were just "hanging around" - mostly socializing or on their phones. No one asks if a customer needs help or if they have been helped. They need to be trained to be better at customer service. If they were “aware” and were not lax they would have noticed me waiting there for 30 min. They would have approached me and asked if I was helped. They would have found out the missing key issue and that would have resolved the problem faster. Ms Kathie: She was the only one who approached me asked me about my situation and genuinely felty concerned for me. I need to apologize to her because she was the one I vented out my frustration to. Mr. Guillermo (Service Manager?) He needs more customer service training. He needs to know how to reassure customers that they are working to resolve the issue. I got ticked off when he started to text on his phone and answered a call while I was talking to him about the missing key. He is “Manager” for a reason, he should know how to handle customers with issues. He should have better communication skills too. Mr Adi (Service Rep?) He was my contact point in all of this. He could have done better but I do not blame him. He relays information he gets from the technicians during the repair. The keys got lost because they changed the system. He could have updated me on the situation in a more timely manner. Why One Star? So after all of this I was expecting an email or a text explaining what happened or what went wrong or how they would go about in making sure it does not happen again. I also wanted simple apology. 3 days go by and nothing. More

They took of my yearly service. It was organized and it didn’t take as long as I thought it would. It was organized and it didn’t take as long as I thought it would. More

Was good experience work with Jean good service pick and drop service for customer everything was best drop service for customer everything was best More