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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,546 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

August 24, 2025

Thank Javier for making our visit a pleasant experience. I appreciate you throughly explaining the services needed and getting it completed as quickly as possible. More

by patriciam.keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Aug 26, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2025

I went in for a simple service visit and after 2 1/2 hours I went up to a cashier, who was on her phone so I had to ask if she could help me, and my service rep had gone to lunch. Nobody was answering e More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin, who was great. The rest were not!
Aug 26, 2025 -

Group 1 Toyota Southwest Houston responded

Shannon,   My name is Art Whatley and I am the service Director at Sterling McCall Toyota. I am sorry for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers and will be looking into what happened in this instance. We will be contacting you to address your concern and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.     Regards,   Art Whatley Service Director Sterling McCall Toyota 713-270-3924

August 22, 2025

Daniela/Jenny was great, very respectful of my time, sold me exactly what I wanted (unlike other dealership I visited). She worked with me before the sale, during the sale and after the sale. Always kept an More

by Road warrior
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniella, Nick and Brian
Aug 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2025

Leo was great. I’ve bought several cars from him at the dealership. Always makes sure you buy a vehicle that fits your needs but affordable as well. Definitely will More

by Swdiabla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo, nick
Aug 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2025

Muy bien atendido y el servidor es muy amable y le ayuda con lo que uno necesita muy buen servicio More

by MARTELLSTARLIN68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Portillo
Aug 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hola, nos alegra mucho haberle brindado una experiencia tan positiva. No dude en contactarnos si hay algo más que podamos hacer por usted.

August 21, 2025

Busy place, under construction, the process was still stress free. Our salesman, Mo, was great help. More

by Chris.Walston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo
Aug 24, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

Everything was great. They had me out of there in no time at all. Adi is always very professional. More

by Eva M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Aug 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Eva, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Thank you, and have a fantastic day!

August 19, 2025

Not a good service at this dealer ship bcz customer service suck n people r also More

by Adnanzakihashmi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I d know
Aug 22, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Adnanzakihashmi, We're truly sorry to hear that you had a negative experience at our dealership Providing excellent customer service is always our goal here at Sterling McCall Toyota. Can you please give me a call at 713-349-4864? I've checked our records and haven't been able to find your visit information. My name is Brian Luviano General Sales Manager We'd appreciate the opportunity to learn more about your experience and make things right. Thank you! Brian Luviano General Sales Manager

August 19, 2025

Agent was professional and kept me in the loop of the progress on my vehicle More

by irma_ausy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Aug 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

August 19, 2025

There was renovation construction going on, but they had their service personnel moving traffic wonderfully. great team work. My advisor was very courteous and explained what may be needed. Thankyou for the More

by Highlander 2012
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Aug 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

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