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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,546 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

August 11, 2025

Thay said ready in 1hr and it takes almost 3 hours, I think this is my last time doing oil Chenge and maintenance More

by Salasoasis
Recommend Dealer
No
Employees Worked With
Don know
Aug 12, 2025 -

Group 1 Toyota Southwest Houston responded

Salasoasis, My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for you long wait time and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 ;is my direct line. Regards, Art Whatley Service Director awhatley@mccallgroup.com

August 10, 2025

The wait time is overwhelming, it took me two hours with an appointment. The bathrooms were dirty. The staff were friendly. More

by Jamiemprice0601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Aug 12, 2025 -

Group 1 Toyota Southwest Houston responded

Jamiemprice0601, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

August 09, 2025

Servicing hours are 2 hours 30 mins for oil change and Tyre rotation. Other places it takes less than 30 mins. More

by Rah_hs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Aug 12, 2025 -

Group 1 Toyota Southwest Houston responded

Rah_hs,   My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.   Regards,   Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

August 08, 2025

Hannah in the service center is the best ! Every time I bring my car or my daughter’s to get serviced, she’s always so attentive and does her best to answer any questions or concerns we may ha More

by eliaperez_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Aug 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with Hannah! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2025

Mr Kevin Ramos in the service department was fantastic about timely communication/update about the car service status. In addition, was super knowledgeable More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Kevin Ramos
Aug 09, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2025

Service is going through renovations and doing the best they can but it was good. More

by bjpnyc23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Aug 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 11, 2025 -

bjpnyc23 responded

You’re welcome

August 07, 2025

The salesman Matt was very helpful and worked to get us the vehicle we wanted. Jessica in the finance department explained ghd paperwork completely. More

by Vickie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Blackwell. Jessica Perez
Aug 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Vickie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2025

Efficient has been their watch words since I have known them. Keep it up Good More

by osidam2002
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Carlos
Aug 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

August 06, 2025

Hannah is the absolute best. Everyone there is kind and accommodating, but Hannah takes the big prize. She is always on time and very clear when explaining my car's needs. I trus More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah, Kathie
Aug 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Gabe, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2025

Great, fast service. All repairs explained to me in a way I understood. I have gone only to Sterling McCall for 8 years More

by bkm4411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon
Aug 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

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