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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,544 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,544 reviews

April 29, 2026

While my advisor was great, the wait time was unacceptable, over three hours just for an oil change. On top of that, the quality of the work was extremely poor. One of the TRD skid plate bolts wa More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
May 14, 2026 -

Group 1 Toyota Southwest Houston responded

M, My name is Art Whatley and I am the Service Director with Group 1 Toyota Southwest Houston. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

April 29, 2026

Excellent, very professional . Will recommend to other people. Everyone was very nice and klnd. Will be back More

by poohbear0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Adolfo
Report | Print
May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 27, 2026

I am very happy with my experience at G1 toyota service department. Will recommended to friends. More

by hadibabaie78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
Report | Print
Apr 28, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 25, 2026

My experience with Group 1 Toyota Southwest Houston was excellent. The Assistant Service Manager, Jose Portillo, was so nice and helpful, and everyone else who helped me at Toyota was great. Thank you, Toy More

by bonniegilliland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo, Cheneesa
Report | Print
Apr 27, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2026

Very dependable , friendly willing to listen and over ten years I am well satisfied with their service. More

by Ambasajer Messele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barragan
Report | Print
Apr 27, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

April 22, 2026

I just don’t like my finance guy, Mauricio Rivera bc he didn’t provide clear instructions for wire transfer More

by Angela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan duong sale specialist
Report | Print
Apr 27, 2026 -

Group 1 Toyota Southwest Houston responded

We apologize for your experience. Our team strives to provide clear and timely instructions for all transactions. We would be happy to assist you and make things right. Thank you for bringing this to our attention.

April 21, 2026

The remodel of the Toyota dealership is breathtaking, and very clean The service is always excellent. More

by Celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya
Report | Print
Apr 25, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2026

Amazing service as always guys. Keep up the good work. Nice building too. Thank you More

by joseao6738
Recommend Dealer
Yes
Employees Worked With
Edwin S
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Apr 24, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are so happy to read such a great review about Group 1 Toyota Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2026

It’s too expensive and not considered when it comes to charging, I’m not happy about it More

by judeohanaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
Report | Print
Apr 20, 2026 -

Group 1 Toyota Southwest Houston responded

Judeohanaja, My name is Paul Krenzer, and I am the Aftersales Director at Group 1 Toyota Southwest Houston. I would like to address your concerns. I am unable to locate you in our system with the information I have. Please reach out to me directly so I can discuss and find the root of your concern. Regards, Paul Krenzer Aftersales Director 713-270-3708 Email: pkrenzer@group1auto.com

April 17, 2026

Everybody was so nice. It took less than 1 hour my car’s maintenance. Thanks G1 Toyota SWH. More

by Omakyol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rabee Komeizi
Report | Print
Apr 20, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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