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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,546 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

July 27, 2025

Good customer service reps . But be ready to wait 2 or more hours while they service your vehicle . More

by yeneapre.aye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Report | Print
Jul 30, 2025 -

Group 1 Toyota Southwest Houston responded

Hello yeneapre.aye, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

July 26, 2025

El manager de servicio no ayuda a los hispanos mi carro salió con desperfectos en los cinturones y no me quizo ayudar me dijo que tengo que pagar porque fue mi culpa que esté mal More

by xiomara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager from service
Report | Print
Jul 30, 2025 -

Group 1 Toyota Southwest Houston responded

Hola Xiomara, Me llamo Edwin Solorio y soy gerente de Sterling McCall Toyota. No creo haber participado en la conversación que tuvo sobre su cinturón de seguridad y me gustaría obtener más información y ofrecerle mi ayuda para encontrar una solución. He intentado encontrar su información en nuestra base de datos para poder contactarla, pero no la encuentro con el nombre que indicó. ¿Podría contactarme para hablar más sobre el tema? Mi número es 713-270-3711. Atentamente, Art Whatley Director de Servicio Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

July 26, 2025

I’ve always had great customer service - I think as a team we can communicate a little better. Ex when car is ready and it’s almost 6pm at closing More

by John daigle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
July 26, 2025

always go for oil and filter, best price for service, they check for more things than the oil More

by karem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
pedro
Report | Print
Aug 03, 2025 -

Group 1 Toyota Southwest Houston responded

John, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2025

Despite of all the construction, Hannah and Emily gave me outstanding service. Hannah was out when I arrived, but sought me out upon her return. Great service! More

by paulaperry320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah and Emily
Report | Print
Jul 28, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to Hannah and Emily here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2025

Very good customer service experience at this Toyota versus others. Coming back here by default. More

by WRSTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey
Report | Print
Jul 28, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2025

Service advisor needs to approach customer closer versus calling and waving customer to come forward More

by JoLin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alderberto
Report | Print
Jul 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hello JoLin,   My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.     Regards, Art Whatley Service Director awhatley@mccallgroup.com

July 23, 2025

Excellent customer service and Hannah has always explained my options. Very timely and courteous. Awesome More

by wcoleman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Jul 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Until the next time we meet, take care!

July 23, 2025

Nelson is a patient person who is always helpful and very easy to talk to. More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Jul 25, 2025 -

Group 1 Toyota Southwest Houston responded

Lily, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

July 23, 2025

They do a great job making sure customers are being taken care of by consistently updating them on wait times and informing them of any further maintenance that may be needed in their vehicle! More

by erod556126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Jul 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Toyota. If you have any further questions, please don't hesitate to reach out!

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