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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,546 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

July 23, 2025

Attentive and Polite and Excellent work. Completed work on time at a reasonable cost. Efficient More

by Jmcfarlane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah and her trained Emily
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Jul 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! We can't wait to see you again, have a great day.

July 22, 2025

Kathy is the heart of the establishment. She is a huge blessing and very helpful More

by Cheflos42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica and kathy
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Jul 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found Kathy to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 21, 2025

Great salesperson but severely overwhelmed. Dealership management was VERY poor when engaged. They were not interested in learning what the issue was. More

by chrisbachle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Bui
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Jul 22, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Chris, Thank you so much for your recent purchase. I see you had a good experience with Mike Bui and Nhan Le but not with my sales manager. Could you please give me a call at your earliest convenience at my number is 713-349-4864 my name is Brian Luviano General Sales Manager here at Sterling McCall Toyota and I would like to get more feedback and use it as an opportunity to train my management team.

July 20, 2025

This is a Nice dealership with Nice people I'm on my second car purchased from here. Overall good experience with the service department as well More

by ezcounselor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josua ernest
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Jul 22, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2025

It took almost 3 hours just for an oil change. Does it really take that long? More

by rashadmarfani
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adi
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Jul 22, 2025 -

Group 1 Toyota Southwest Houston responded

rashadmarfani,   My name is Art Whatley and I am the Service Director at Sterling McCall Toyota. I apologize for this situation with Brian and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.

July 18, 2025

The Dealership it self was not to my liking but my car advisor Ms Jessica Orona was EXCELLENT!!! Knowledgeable,Professional. Thank you Ms J. Orona👍👍👍 More

by Evie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Orona
Report | Print
Jul 21, 2025 -

Group 1 Toyota Southwest Houston responded

Evie, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Until the next time we meet, take care!

July 18, 2025

I got a beautiful service from Sterling McCall today. Service delivery on time and satisfactory. More

by nanleng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Jul 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2025

The dealer repair was lacking in transparency. Ambiguous explanations. I trusted your service. I’ll pass you cup the next time! My wasn’t fixed l expected from a dealership.. More

by Booker
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Casa
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Jul 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Booker, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation with Oscar and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.

July 16, 2025

I'm always happy! ! But today they didn't refill the liquids with the package I grabbed. More

by candegtz1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jul 17, 2025 -

Group 1 Toyota Southwest Houston responded

Hello candegtz1980,     My name is Paul Krenzer. I am the aftersales Director at Sterling McCall Toyota. We strive to provide exceptional service to all of our customers and would like to speak with you to see if there was a breakdown in our process. Please reach out to me directly at 713-270-3708 as I am unable to locate you with the given information in this review.     Regards    Paul Krenzer, Aftersales Director

July 15, 2025

Had a great experience with Ms. Bauer. The process from the beginning to the end was made super easy. Great job! More

by rolandpeter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Bauer
Report | Print
Jul 17, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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