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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,546 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

July 15, 2025

If you want a salesman who is professional, attentive, patient, and possesses a high level of integrity - ask for Denzel. I made my appointment four days in advance. During that time, if I had any questio More

by LLee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denzell, Hamza
Jul 16, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff Denzel to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2025

Best experience I ever had on purchasing my first new vehicle mike was very patient and made the deal go through very smoothly. Thank you Mike Bui in sales and Abu with in finance for making my first exp More

by ddt22zs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bui in sales and Abu in finance
Jul 16, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

July 14, 2025

Communication is great. Service agent sends texts to customer while he is in the waiting room. More

by cgamble35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't, Know
Jul 16, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2025

The service technicians at Sterling McCall were helpful and direct. I was able to drop off my vehicle for an oil change and 3 point inspection in about an hour during their busiest time of day. More

by Rivas.nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 14, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you; we appreciate your feedback! We hope you have a great day!

July 12, 2025

Jessica was my service advisor- very professional and honest about the maintenance work that had to be performed. Even though the facility is under construction, Jessica took the time to find me after t More

by rodneyq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Orona
Jul 14, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Thank you, and have a fantastic day!

July 12, 2025

I am satisfied with the service I received and thanks to Eric for being very professional and answering all my questions satisfactorily. More

by ironmwan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 14, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

I brought my car in for routine maintenance, but I left with the wheels completely unbalanced. I had to return to the dealership to have it corrected. More

by Sandwidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johncarlos
Jul 15, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Sandwidi, My name Paul Krenzer. I am the Aftersales Director at Sterling McCall Toyota. We strive to provide exceptional service to all our customers. I would like the opportunity to speak to see where the breakdown in our process occured. Per our conversation I have added a note in our system stating you have onne complimentary oil change at your next visit. Thank you for your understanding and for being a loyal customer.   Regards  Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

July 11, 2025

My service manager, GianCarlos is awesome. He is very attentive and provides updates throughout the day. He is very patient and always treats me with the utmost respect. More

by Edna P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GianCarlos Vargas
Jul 14, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Edna, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2025

SW FWY is very conveniently located and the advisors are very professionals. James was great More

by pkgyaneshwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Chatman
Jul 13, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thanks for your praise and kind comments about James. We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2025

The oil change process is always very smooth. They’re always pretty busy so I expect to wait at least an hour and half. There are multiple waiting areas with plenty of seating and complimentary s More

by LG123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 11, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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