Group 1 Toyota Southwest Houston

Adalberto was nice and attentive. Great service. The "under construction" didn't effect the efficiency and attentive of the employees. Great service. The "under construction" didn't effect the efficiency and attentive of the employees. More

I’ve been a loyal customer at Fred Haas Toyota World since December 2020, but unfortunately, things have taken a turn. Today I was shocked to be quoted $200 per diagnostic, something I’ve never been cha since December 2020, but unfortunately, things have taken a turn. Today I was shocked to be quoted $200 per diagnostic, something I’ve never been charged before. I was told it’s due to a new service manager and their policy changes—but it left me feeling disappointed and unvalued. I left and called Sterling McCall Toyota, and they were a breath of fresh air. They answered promptly and scheduled me within the hour. I was lucky to have Ms. Duraso Hannah as my service advisor, and I truly cannot say enough good things about her! Even though I felt like I was bothering her with my many questions, she never once made me feel like a burden. She was extremely kind, patient, and helpful—answering everything I asked without hesitation. Her professionalism and warmth made a huge impression on me. Because of her, Sterling McCall has earned a new client, and I will gladly make the hour-long drive to be treated with the care and respect every customer deserves. Highly recommend Ms. Duraso and Sterling McCall Toyota! More

Bad service! !! They don't do their job well, and they try to deceive customers with silly excuses !! They don't do their job well, and they try to deceive customers with silly excuses More

They sent me an app that was supposed to tell me where in the progression my car was. My car never got passed the arrival process on the app. They also gave me a number I could call to check on progress. I c the progression my car was. My car never got passed the arrival process on the app. They also gave me a number I could call to check on progress. I called twice and no one answered or called me .back. After waiting two and half hours I went out to the service desk to ask about my car. I think that’s when they started working on it . I all I waited four hours for a job the told me would take about two and a half hours. More

Enterprising, construction confusing, busy, Jennifer helpful, service app helpful when working, clean and cool waiting area. helpful, service app helpful when working, clean and cool waiting area. More

I have Waited 2 hours just for an oil change. Too long just for a simple service. Too long just for a simple service. More

Adi is a terrific service advisor. He is wonderful to work with. It is a very busy place. He is wonderful to work with. It is a very busy place. More

In the past this dealership has preformed unauthorized services and reported items (universal belt) as damaged and “worn” when they had replaced it just 3 months before. My confidence is damaged and I services and reported items (universal belt) as damaged and “worn” when they had replaced it just 3 months before. My confidence is damaged and I don’t trust them with repairs or maintenance of my vehicle anymore. I came in for the $39 oil change ONLY and requested synthetic oil only and was told that they only use synthetic on all oil changes and I’m not sure that was the truth. I’ve bought 4 cars from Sterling McCall, but I don’t think I will be returning More

Everyone at this dealership seems customer focused. It’s easy to schedule service and they keep you informed of progress. It’s easy to schedule service and they keep you informed of progress. More

Brought my truck in for an oil change and had several negatives: 1. Was not given a time estimate, or warned that it would take HOURS to do an oil change. 2. They do not give a text communication anymo negatives: 1. Was not given a time estimate, or warned that it would take HOURS to do an oil change. 2. They do not give a text communication anymore so you can communicate with the tech. You are completely in the dark and have to forcefully interrupt someone to get any communication started. 3. TWO hours after I arrived I got a text message that the inspection found 6 items needing attention for an additional $2500. Oddly enough, none of those items had been present 3 months ago at my last oil change. I have since gone to a regular service center and told that none of the items were needed; only that some fluids could be topped off. 4. In a hurry to keep things moving I approved 3 small items. They now sent me a service tracker page that indicated the inspection was a pre-inspection and work had not been started yet. And the service rep (Jessica Orona) had never reached out to me. It wasn't comfortable having $2,500 in added charges shown to me by text, not be contacted, and asked to approve on the phone. Not professional at all. 5. I demanded my truck back from the manager. He was very calming but it took 25 more minutes to get it pulled out. Over 2 hours and not a thing had been done to my vehicle yet. If you go to Sterling McCall and the white service tent is up, pack a lunch because you will be there all day and they will try to force unneeded work on you without any personal contact. More