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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,546 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

June 24, 2025

A mi me gusta mucho su atencion, y me gusta que todo en mi idioma. Gracias. More

by gofe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barraga
Report | Print
Jun 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hola Gofe, ¡nos alegra mucho haberte brindado una experiencia tan positiva! No dudes en contactarnos si hay algo más que podamos hacer por ti.

June 23, 2025

Jose my service advisor kept me informed during the time my truck was in for service. He was very professional and informative about my needs More

by elitecateringbydarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
: Jose Portillo
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Jun 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 23, 2025

It was a very unexpected late night problem when I learned I didn’t have to tools needed to be safe on the road. But I am very grateful that the service department was sensitive to my concerns, corre More

by Lady Di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
Report | Print
Jun 25, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2025

Fast check-in, I was out with an hour, overall great customer service from Hannah! More

by shalandajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Jun 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 21, 2025

Took my tundra and was told it could not be fixed charged me anyways and nothing got done. Waste of time and money. More

by joe.ventura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Portillio
Report | Print
Jun 25, 2025 -

Group 1 Toyota Southwest Houston responded

joe.ventura,   My name is Art Whatley and I am the service Director at Sterling McCall Toyota. I am sorry for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers and will be looking into what happened in this instance. We will be contacting you to address your concern and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.   Regards, Art Whatley Service Director awhatley@mccallgroup.com

June 20, 2025

Got text every time my vehicle need maintenance and the agent help me with reservation. They are top notch. More

by ptran1805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Chan, Ana Roe and Jessica
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Jun 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 20, 2025

I am very appreciative of my service advisor Ernest Umana. He did a great job and provided excellent service as I had major repairs made on my Sequoia. More

by Roxanne Weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Report | Print
Jun 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Roxanne, we're happy you found Ernest to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2025

Quick and easy buying process salesman was friendly and helpful, financing was helpful and not pushing to use their financing. More

by B911chov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Jaramillo, Nahn Le
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Jun 23, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2025

Good job, so quick. We will back again. We will recommend Sterling McCall Toyota. Thanks for your kindness. More

by innesajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanah
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Jun 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

June 18, 2025

My car was service fast and efficiently everyone was nice and friendly. No complaints just make sure to have an appointment. More

by PalmaNay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carlos
Report | Print
Jun 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Thank you again, and have a fantastic day!

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