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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,546 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,546 reviews

June 18, 2025

Missed reresentation from their employees. Bluntly showing favoritism. Not following through. Reynaldo Garza was very professional. More

by Mona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana, Reyes Garza
Report | Print
Jun 19, 2025 -

Group 1 Toyota Southwest Houston responded

Mona,   My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.   Regards,   Art Whatley Service Director

June 17, 2025

Quick and satisfactory services. Personnel were very helpful specially from service department and cashier. Thanks. More

by davechandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Edwin.
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Jun 18, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Davechandra, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Thank you again, and have a fantastic day!

June 16, 2025

On arrival a friendly greeting from my Service Advisor, who also personally came to the comfortable waiting lounge to bring me the $0.00 invoice for my multipoint inspection with oil & filter change for sc More

by leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson Rivera
Report | Print
Jun 17, 2025 -

Group 1 Toyota Southwest Houston responded

Hi Leo, we are very happy we could provide you with a positive experience! We hope you have a great day!

June 13, 2025

Great service experience! They kept me updated I will return for my future service needs. Friendly More

by Mkrenzer88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan
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Jun 15, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2025

Provided written information on suggested repairs. Work completed at time promised. Sterling accepts credit card payment without charging a fee. More

by kcort66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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Jun 15, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

Rey Garza Albert, best customer service, kind, polite, and very helpful. Thank you for customer service. More

by Fasiha.mir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
REY GARZA ALBERT
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Jun 13, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

Services completed in a timely manner. Informed of additional recommended maintenance service which was reasonably priced. More

by LJ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Portillo
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Jun 13, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2025

The service is very slow, you have to wait a long time at the dealer More

by Yainelis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know your name
Report | Print
Jun 14, 2025 -

Group 1 Toyota Southwest Houston responded

My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

June 12, 2025

Javier was true to his word and helped restore the integrity of the dealership. It's been years since a reputable and responsible service advisor has been so diligent and responsive. More

by NAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Jun 13, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you have any further questions, please give us a call. We're always happy to help!

June 11, 2025

I had a great experience working with Mr Scott and the dealership on my visit to see the vehicle at the dealership More

by M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Scott
Report | Print
Jun 13, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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