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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,544 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,544 reviews

April 16, 2026

Please put a sign on the entrance where you line up for your auto maintenance service More

by ahao3us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qui
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Apr 20, 2026 -

Group 1 Toyota Southwest Houston responded

Thank you for your suggestion! We will definitely take it into consideration and work on implementing a sign at the entrance for our auto maintenance service. We strive to continuously improve our customer experience. Thank you for your feedback!

April 15, 2026

Caring, helpful employees at Sterling McCall/Group 1. Went out of their way to assist. Will definitely recommend them & buy my next car from them. More

by enelfrn
Workmanship
Recommend Dealer
Yes
Employees Worked With
Gus
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Apr 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are so happy to read such a great review about Group 1 Toyota Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

April 15, 2026

My experience at the service was very good. The service rep was outstanding, and there were no pressure tactics. More

by James.jennings57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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Apr 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2026

We’ve bought around 5 cars from Group 1 and have always been taken care of in sales and services. More

by DAG92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Trout, Kathie Marsh
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Apr 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 14, 2026

Wendy was fantastic! We will be coming back when we’re ready to buy another car! More

by Fsullivan0419
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy
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Apr 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we really appreciate your positive review! Thank you, and have a fantastic day!

April 14, 2026

Love the new service center facility. Very spacious and inviting. The service associates are friendly, helpful and knowledgeable. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco
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Apr 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Steven, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 13, 2026

The dealership has great service. They explain every step of the procedure and even show the process on their website, so you always know what’s going on with your car. More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umanna
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Apr 16, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2026

Hannah was profesional and answered all the questions related to the service on the vehicle. More

by EMTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso
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Apr 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with Hannah! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2026

Pedro was very kind and helpful, providing a lot of insight in why he recommended specific services. I will definitely come back to see him! More

by Ben Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco
Report | Print
Apr 13, 2026 -

Group 1 Toyota Southwest Houston responded

Ben, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! Thanks again for the recommendation, and have an amazing day!

April 10, 2026

They did a great job during my recent oil change. I really appreciate that they were honest and upfront in letting me know they couldn’t rotate my tires because the special key for my lug nuts wasn’t More

by Zenki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Apr 13, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Zenki, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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