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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,547 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,547 reviews

April 08, 2025

Unprofessional service it was merely an oil change but cost me an engine almost Please take care your customers More

by Lawyer1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Apr 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Lawyer1962, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

April 08, 2025

Steven Thomas was our Sales Consultant at Sterling McCall Toyota in Houston Tx. He was a pleasure to work with. Answered all our questions was extremely helpful with the pros and cons of the cars, I had in m More

by Sleylanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Tomas
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Apr 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Sleylanie, we're happy you found our staff Steven Thomas to be so supportive during your experience here at Sterling McCall Toyota. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 08, 2025

Very friendly and professional. Was able to get a deal even with my not so good credit More

by Boethel_w
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
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Apr 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 08, 2025

Contact well to customer. Explain clearly some problems. Complete fast my car. Very good service.👍 More

by Tuyetvan392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know their name.
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Apr 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 07, 2025

Excelente trabajo y profesionalidad de todos los trabajadores buena calidad en el servicio prestado y atención al cliente More

by andinoreyesand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Apr 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hola, nos alegra mucho haberle brindado una experiencia tan positiva. No dude en contactarnos si hay algo más que podamos hacer por usted.

April 06, 2025

It was a no good customer service this time. Did not get a copy of work order for the service that they need to do on my 2021 RAV4 Hybrid. This is the first time I got a lousy service More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Flores
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Apr 09, 2025 -

Group 1 Toyota Southwest Houston responded

Maria, Hello, my name is Paul Krenzer, I am sorry to hear that we did not live up to our normal standards. Please reach out to me directly and I will be happy to help you. Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

April 06, 2025

Friendly and professional good people in this space It was a pleasure to be at this place More

by dervilleyahian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
: Hugo Martinez
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Apr 09, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 06, 2025

The advisor never show up i have to found myself somebody to help me i text nothing More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
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Apr 09, 2025 -

Group 1 Toyota Southwest Houston responded

Sandra, My name is Paul Krenzer, I apologize for yuor service visit experience. Please contact me directly if you have any questions or further assistance. Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

April 06, 2025

My service advisor Pedro Villafranco was so nice and explaining to me what my car needed service on I was pleased on the job they did on my car thank you Toyota guys More

by mar0900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco
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Apr 08, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thanks for your praise and kind comments about Pedro Villafranco. We are always more than happy to assist you if anything else comes up. Take care!

April 06, 2025

Overall very good. However, initial waiting time is a little bit long ~30 min compared with appointment. More

by endo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
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Apr 08, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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