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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,465 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,465 reviews

January 30, 2026

The customer service staff were enthusiastic and attentive, and we were very satisfied. I will definitely recommend them to my friends. More

by Zxl.lgp@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Feb 01, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 28, 2026

My window is stuck due to the frozen water. But service Charge $ 200 for the diagnose and get no results for the fixing. More

by fuleiusapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Report | Print
Jan 31, 2026 -

Group 1 Toyota Southwest Houston responded

fuleiusapp, My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visits. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley

January 28, 2026

Not all dealerships are alike but this particular dealership has been our go-to for the 5 cars so far. Because we buy used cars, the honesty and the integrity of the dealership is our priority. We f More

by tatelisa31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
Report | Print
Jan 30, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 27, 2026

My car was fixed well, but when I returned it, a light on the dashboard was on. It wasn’t like this before I took it to the shop. Additionally, under the hood, the battery cables appeared to have been tamper More

by jordanleewilliams96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard
Report | Print
Jan 30, 2026 -

Group 1 Toyota Southwest Houston responded

I’m sorry to hear about the trouble you've experienced. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to the restoration store that operates separately from us. If so, would consider removing your review? If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Keegan Savell General Manager Ksavell@Group1Auto.com

January 26, 2026

I never had a problem til today. Left upset today no communication at all about car being ready. Was there 5 hours More

by Mcarmona.mc89
Service Communication
Recommend Dealer
No
Employees Worked With
J Z
Report | Print
Jan 28, 2026 -

Group 1 Toyota Southwest Houston responded

Mcarmona, My name is Paul Krenzer, I am the Aftersales Direector at Group1 Toyota Southwest Houston. I appoligize for your experience at my store. Please reach out to me directly at 713-270-3708 as I would like to get more details as to what the cause of the delay.    Regards,   Paul Krenzer Aftersales Director

January 24, 2026

Truck delivered after service with tire warning light on and under inflated front tire which I fixed. More

by micah.d.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco
Report | Print
Jan 28, 2026 -

Group 1 Toyota Southwest Houston responded

Micah, My name is Paul Krenzer, I am the Service Director at Group 1 Toyota Southwest. I appoligize for the level of service on your truck. Please reach out to me directly so that I can correct this error. My direct line is 713-270-3708    Regards,   Paul Krenzer Aftersales Director

January 23, 2026

The construction is annoying but the service is top tier, restrooms are clean, and coffee is tasty. More

by LaLa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan
Report | Print
Jan 25, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we really appreciate your positive review! We hope you have a great day!

January 21, 2026

Very efficient ! Timely delivery of the service! Will definitely recommend Toyota to my freidms and family Thanks a lot More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
Report | Print
Jan 22, 2026 -

Group 1 Toyota Southwest Houston responded

Jim, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

January 21, 2026

Service intake was prompt and organized. Nilson was courteous and helpful. Glad I brought my vehicle in today. Cashier was courteous and kind as well. More

by abadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson Rivera & don't remember cashier's name.
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Jan 22, 2026 -

Group 1 Toyota Southwest Houston responded

Abadie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 21, 2026

I am happy with the service but takes too little long, even for just oil change More

by prasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jan 22, 2026 -

Group 1 Toyota Southwest Houston responded

Prasad, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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