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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,544 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,544 reviews

April 08, 2026

MS.EMELY AYALA WAS THE ASSISTANT SERVICE MANAGER. SHE WAS GREAT WITH THE SERVICE ON THE VINTAGE 1997 4RUNNER SR5 2 WHEEL DRIVE. THANKS TEAM GROUP 1 TOYOTA. More

by THE LOVE 💖 DOCTOR 9 29 63 ⚖️
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EMILY AYALA
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Apr 09, 2026 -

THE LOVE 💖 DOCTOR 9 29 63 ⚖️ responded

KEEP UP THE GOOD WORK TEAM GROUP 1 💖🗣️💯🎩⚖️

Apr 10, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Apr 10, 2026 -

THE LOVE 💖 DOCTOR 9 29 63 ⚖️ responded

RESPECT 💖🗣️💯⚖️🎩

April 08, 2026

Other than not being able to find the service department without help, the redesign was very nice to More

by Brookscat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emely
Report | Print
Apr 13, 2026 -

Group 1 Toyota Southwest Houston responded

Thank you for your review! We greatly appreciate your feedback and are glad to hear that you enjoyed the redesigned space. We apologize for any inconvenience in finding the service department and will work on making it more easily accessible for our customers. Thank you for choosing us!

April 07, 2026

Group 1 was extremely professional and took their time sharing information and answering our questions. We didn’t feel rushed or hustled at all during our experience. We got an excellent deal on our trade More

by Debi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amine and Sunday
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Apr 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are so happy to read such a great review about Group 1 Toyota Southwest Houston! If you have any further questions, please give us a call. We're always happy to help!

April 06, 2026

Don't communicate. 1 tire took 4hrs. Always trying to sell repairs for new parts. Always trying to sell a new car. Your just a number. More

by Jorge_8099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean Zelaya-umana
Report | Print
Apr 11, 2026 -

Group 1 Toyota Southwest Houston responded

jorge_8099, jorge_8099, My name is Art Whatley. I am the Service Director at Group 1 Toyota Southwest Houston. Sorry for the delay as I wanted to investigate what transpired when you arrived and throughout your experience at our dealership and would like to speak with you about it. We have tried reaching out, but you were unavailable. Please contact me at 713-270-3924 to discuss. Regards, Art Whatley Service Director

April 04, 2026

Great service especially with Johncarlos Vargas as service advisor. Johncarlos tends to the company’s service customers as if they were family. More

by gMitchG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johncarlos Vargas
Report | Print
Apr 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2026

Excellent customer service. Best experience. All staff is helpful from sale to finance. Keep it up More

by adnanj88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pervez kapadia, maksud kapadia
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Apr 06, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2026

Very pleasant people, very explanatory, services was quick and affordable and very comfortable environment, will be back again. More

by helenezenweani829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know his name
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Apr 04, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2026

No one returns your calls. Service is not explained. Set up is confusing I never had to pay for service on a lease before. More

by Bdepirro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Mar 30, 2026 -

Group 1 Toyota Southwest Houston responded

Bdepirro, My name is Art Whatley. I am the Service Director at Group 1 Toyota Southwest Houston. Sorry for the delay as I wanted to look into what transpired when you arrived and throughout your experience at our dealership and would like to speak with you about it. We have tried reaching out, but you were unavailable. Please contact me at 713-270-3924 to discuss. Regards, Art Whatley Service Director

March 28, 2026

Everything was great I would highly recommend this dealership at Group 1. Thank you Sunny More

by Mt2756
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunny
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Mar 30, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you so much for the positive review! Thanks for the recommendation, and have an amazing day!

March 27, 2026

Mr Garni and Mr Apo treated me with great respect and made sure that my needs were met while offering me a very pleasant buying experience. The car looks great. More

by Chioma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garni & Apo
Report | Print
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