Group 1 Toyota Southwest Houston

Very good service guy help everything but I’m missing name for him all good.. name for him all good.. More

Good service! The truck was given on the time given, excellent work. Will come back The truck was given on the time given, excellent work. Will come back More

Communication was very good. They were fast at getting the recommendations that were needed for the vehicle. They were fast at getting the recommendations that were needed for the vehicle. More

Service was done all green lights- came to pick my car the doors and windows were no working- no lights inside. How can I trust on the service? They were not taking any responsibility on this, I had to the doors and windows were no working- no lights inside. How can I trust on the service? They were not taking any responsibility on this, I had to start screaming to have at least a Rental car. So unprofessional. I can’t believe an official Toyota concessionary has this way of working, I am so frustrated and dissapointed. I wish I have never gone to Sterling Mc allister to buy my car. More

My first time of service today. Nobody educate me regarding their protocol or process about how i will know if my car is ready. I wasted 2 hours waiting after my car completed. The Nobody educate me regarding their protocol or process about how i will know if my car is ready. I wasted 2 hours waiting after my car completed. The guy stated that he came to the room but I didn't hear anyone calling my name. When I confronted him I don't like his attitude. I think customer should be called on their phone plus texting. I am first time customer to toyota services. More

Everyone is polite and helpful even with construction going on it doesn’t seem to interfere with daily activities for anyone going on it doesn’t seem to interfere with daily activities for anyone More

Even with appointment waiting period is longer than I expected. After signing the paperwork I had to wait more than 30 minutes to get the car. expected. After signing the paperwork I had to wait more than 30 minutes to get the car. More

3 hours wait time for just the oil change. The person they assigned Javier never picked up my call. When I went to his desk, he was not there so they told me to wait there. I spent a long time The person they assigned Javier never picked up my call. When I went to his desk, he was not there so they told me to wait there. I spent a long time there as well and finally someone assisted saying he left the keys of you car on his desk and didn't bother to call you. Bad communication and service. More

Professional and helpful staff. I would return in the future for my next car. Parvez Kapadia was very helpful. I would return in the future for my next car. Parvez Kapadia was very helpful. More