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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,466 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,466 reviews

January 13, 2026

Professional and helpful staff. I would return in the future for my next car. Parvez Kapadia was very helpful. More

by Alsarrf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parvez Kapadia
Jan 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you so much for the positive review! We can't wait to see you again, have a great day.

January 13, 2026

I have my multiple cars (Toyota and Lexus) serviced here in the last decade. Their service advisors and technicians are honest and skilled professionals who provide excellent service with clear communicatio More

by Velumalai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson Flores
Jan 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Velumalai, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2026

The service is always great! Easy to schedule and keep track of. The entire staff is super helpful! Thanks for taking of us! More

by Jed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wang
Jan 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 12, 2026

They are always friendly, knowledgeable, and affordable. I have been coming to this location for 3 of my Toyota's and will continue to come More

by eterry413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Jan 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are so happy to read such a great review about Group 1 Toyota Southwest Houston! We're looking forward to your next visit with us!

January 12, 2026

I have been bring my 2015 Toyota Camry to this service location since I purchased it new. They are the nicest most professional group of people I know. They greet me with a smile and reach out to me in a More

by Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Jan 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hello Julia, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 11, 2026

The dealer was very friendly, the welcome was warm, but he took a lot of time. More

by raphaelwasala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oldy and……
Jan 12, 2026 -

Group 1 Toyota Southwest Houston responded

Thank you for your feedback! We are glad to hear that you had a warm welcome from our friendly team. We apologize for any inconvenience caused by the wait and will work to improve our efficiency. We value your business and hope to see you again soon.

January 11, 2026

I like the fact that they print the report with explanations, pictures and prices - the price may not be the cheapest - but with the internet - you can make the decision with open eyes More

by Purirani2016
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Jan 12, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your experience! If you have any further questions, please don't hesitate to reach out!

January 10, 2026

Simple and easy service. Hannah Duraso is my favorite, she always does an excellent job each time! More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso
Jan 11, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

January 08, 2026

Excellent work done and Ms Emely Ayala ( Asst Service Manager) assisted me to get the work done. Very cooperative and helpful individual More

by Nooruddin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emely Ayala
Jan 09, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Jan 09, 2026 -

Nooruddin responded

Thanks Team keep moving with same enthusiasm and dedication for your work

January 08, 2026

Waiting for more than 5 hrs for to get service after scheduling time Next time dont want to come to this location More

by manoj29k.mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jan 09, 2026 -

Group 1 Toyota Southwest Houston responded

Manoj Nair, My name is Art Whatley. I am the Service Director at Sterling McCall Toyota. Sorry for the delay as I wanted to look into what transpired when you arrived and throughout your experience at our dealership and would like to speak with you about it. We have tried reaching out, but you were unavailable. Please contact me at 713-270-3924 to discuss. Regards, Art Whatley Service Director

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