Group 1 Toyota Southwest Houston

Jean was very helpful. He went above and beyond to ensure my visit was smooth and stress free. He went above and beyond to ensure my visit was smooth and stress free. More

Once again, Mr. Nelson did not disappoint. He is always attentive and takes the time to ask what’s going on with your car. I truly appreciate them squeezing me in on Nelson did not disappoint. He is always attentive and takes the time to ask what’s going on with your car. I truly appreciate them squeezing me in on a Saturday for a last-minute appointment. The team consistently does a great job, and I’m always satisfied with the service. More

My oil change took two hours with an early morning appointment. Over the past year the service time went to from great to fair. appointment. Over the past year the service time went to from great to fair. More

The lounge area is very comfortable, but the service still has many opportunities for improvement still has many opportunities for improvement More

I like your new building. Everything neat and clean. I got my car back when they finished the job . Didn’t have to wait. Everything neat and clean. I got my car back when they finished the job . Didn’t have to wait. More

Excellent customer service. . There is never a problem when time for scheduled maintenance. I will keep coming back to this location. . There is never a problem when time for scheduled maintenance. I will keep coming back to this location. More

I selected this rating as an average for the Toyota vehicles and the service at this Group 1 dealership. I would have rated this place a ten or top rating before Covid and when run by David Mello. Sinc vehicles and the service at this Group 1 dealership. I would have rated this place a ten or top rating before Covid and when run by David Mello. Since Covid and after the remodel the service quality has declined significantly. I am hopeful they are “working the bugs out” after remodeling the service area. The systems for added service is faulty - doesn’t work. The up-charges need to be explained and justified. I secured a 7 am service appointment to be quickly in and out. Told them to not wash my Land Cruiser which was already clean and explained my need to return to work. the oil was changed, tires rotated, and vehicle ready to roll. Paid out at 8:05 and requested the LC. Oscar the service manager was efficient in requesting the car and ultimately had to retrieve it and drive it to the exit for me. The “quick” oil change took 2 full hours - not good. Recommend Group 1 evaluate a Quick Change lane to provide efficient service at Toyota and not drive customers away to another dealership, or worse yet, to a Jiffy Lube. Thank you. GT More

I was very pleased with my visit to Group1 Toyota Southwest Houston for my service on my Toyota Highlander. The service department has been completely reconstructed with an amazing look and welcome Southwest Houston for my service on my Toyota Highlander. The service department has been completely reconstructed with an amazing look and welcome feeling. My sevice Advisor Brayan Lehr was also very courteous and knowledgeable on what my Toyota needed and was not overbearing. I would recommend Group1 Toyota to anyone who would need service on their automobile. More

I bought the car but didn’t pick it up yet cause they are saying it needs maintenance and they haven’t yet done for a week now. Also they are not responding to emails saying it needs maintenance and they haven’t yet done for a week now. Also they are not responding to emails More

The service is very good. Angel is an excellent agent and very professional. I will continue to use Nissan services. Angel is an excellent agent and very professional. I will continue to use Nissan services. More