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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.6
711 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 711 reviews

April 22, 2026

Respectful, professional and courteous. Would recommend any Toyota customer to take advantage of this kind of service. More

by dibblejmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
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April 22, 2026

Service was performed on my car expeditiously without an appointment and inform of my status More

by NarcisseR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Phillips, Nina, 2 others and Parts
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April 20, 2026

The service center was very cordial and listened to my concerns. They addressed every concern that I discussed with them. More

by DARRELLMORALES1776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Zamora
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April 18, 2026

Excellent staff, service and honesty. .I do all my services at this location. Friendly people. More

by Rafael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
10 of 10
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Apr 19, 2026 -

Group 1 Toyota West Bank responded

Hi Rafael, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2026

Arrived for my appointment and took it to the back. About 30 minutes I was leaving More

by richoux3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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Apr 20, 2026 -

Group 1 Toyota West Bank responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

April 14, 2026

Victor is always very nice and helpful. Fast and efficient service. Never had a bad experience More

by kdufour1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor McNab
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Apr 16, 2026 -

Group 1 Toyota West Bank responded

Hello, we're happy you found Victor to be so supportive during your experience here at Group 1 Toyota West Bank. Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2026

Excellent service adviser, very helpful and always keep you informed about the status of my car. More

by cnkharris.45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
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Apr 13, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

April 06, 2026

Tarik Ali took excellent care of us! So much so- I flew in from another state to buy a quality used car from this team. Highly recommend him and this dealership More

by Alimasson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarik Ali, Business Consultant in finance
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Apr 07, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota West Bank. If you have any further questions, please give us a call. We're always happy to help!

April 05, 2026

It had always been a pleasant experience. The attendant was super efficient. He was also kind. More

by isfriendhis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 07, 2026 -

Group 1 Toyota West Bank responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2026

Brought my Tundra for a camera software recall/update. Was able to take care of it very quickly after receiving the recall notification. Fix was easy and quick, and I was also made aware of some minor w More

by Mr. Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
Report | Print
Apr 07, 2026 -

Group 1 Toyota West Bank responded

Thank you for your feedback and for your continued loyalty. We’re glad to hear your service experience was positive and that our team provided clear and helpful communication. We sincerely apologize for your experience with the sales process, as transparency and respect are essential. Your concerns will be addressed, and we hope to provide a more consistent and trustworthy experience across all departments in the future.

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