Group 1 Toyota West Bank

Service was good. Accept what is written and stop making people say than they want. Accept what is written and stop making people say than they want. More

Dealership giving wrong informati about the shuttle bus on Saturdays needed a ride didn't give the right information on Saturdays needed a ride didn't give the right information More

Devin was very professional & helpful with everything. The service was quick and seamless. Excellent experience. The service was quick and seamless. Excellent experience. More

Victor was as usual very helpful and informative and the machanic did a great job on my vehicle, thanks machanic did a great job on my vehicle, thanks More

Very professional, was able to complete the necessary tasks in a timely manner. Excellent customer service. tasks in a timely manner. Excellent customer service. More

Service rep was terrible; he failed to answer my questions, he was defensive and guarded. Service Mgr was FANTASTIC! He seemed glad that he was helpful, he was straightforward, and he completely questions, he was defensive and guarded. Service Mgr was FANTASTIC! He seemed glad that he was helpful, he was straightforward, and he completely diffused my angst. More

Too notch service. Everyone was so friendly and attentive. Tyler is always such a nice guy. Everyone was so friendly and attentive. Tyler is always such a nice guy. More

Pleased with the service . My device advisor is always on top of everything recommend this place. My device advisor is always on top of everything recommend this place. More

On March 11, 2025 my vehicle was serviced and I was overcharged, (as it was later confirmed)). I generally phone my son with information/price given me. He speaks to person or tells me to go ahead and overcharged, (as it was later confirmed)). I generally phone my son with information/price given me. He speaks to person or tells me to go ahead and have work done.. Unfortunately, we a phone problem, that couldn't be resolved, and I had an appointment that couldn't be postponed. Unfortunately, I gave approval for the work to be done. A few days later, my horn was malfunctioning. I took it back to the dealership. The situation was explained to Victor, and he had vehicle taken to the back. He returned shortly, saying it was a minor problem that was resolved, and no charge..My confidence in Toyota was restored with kind gesture. So when it was time to schedule my next maintenance appointment, I asked for Victor on August 12, 2025. Everything went extremely well. Job was done in timely manner and cost efficient. Victor even presented a coupon for additional savings. My confidence has been restored in Bohn Toyota because of Victor More

Service is always efficient, fast, and great. Team members kind and courteous. Thank as always Team members kind and courteous. Thank as always More