Group 1 Toyota West Bank

Dealership is good but for an oil change it takes too long. I waited 1.5 hours for the oil change. Way too many people in there for servicing. I’m used to quick oil changes. long. I waited 1.5 hours for the oil change. Way too many people in there for servicing. I’m used to quick oil changes. More

Victor provided excellent customer service and a pleasure to talk to. My only complaint does not relate to the service itself but the waiting room had music playing on the radio speakers and on the tv there to talk to. My only complaint does not relate to the service itself but the waiting room had music playing on the radio speakers and on the tv there was a looping repeat of a mesothelioma paid advertisement by a law firm. Sensory overload More

Great service! Answered all my questions! Took about an hour and I was on my way!! Answered all my questions! Took about an hour and I was on my way!! More

I did wait 2. 5 hours. The service was good as it usually is. Thank you 5 hours. The service was good as it usually is. Thank you More

I’m on my 3rd Tundra from Bohn, won’t go anywhere else. Mike McGowan is the greatest service writer that has ever lived. Been taking care of my family workhorse for years. Whether it’s maintenance or warra Mike McGowan is the greatest service writer that has ever lived. Been taking care of my family workhorse for years. Whether it’s maintenance or warranty repair, Mike makes it simple and you feel taken care of. More

Knowledgeable, friendly service for my Highlander oil change. In and out with ease. Very clean automobile center. change. In and out with ease. Very clean automobile center. More

Johnny Tran was my salesman. He was very knowledgeable about the vehicle I purchased and made the transaction process very easy. He was very knowledgeable about the vehicle I purchased and made the transaction process very easy. More

The wait time and cost was ridiculous. I had to go and check and the advisor told me they was waiting for a response from a text they sent me, but I never got. I was in the waiting room. I had to go and check and the advisor told me they was waiting for a response from a text they sent me, but I never got. I was in the waiting room. More

The personnel is very courteous and polite. Excellent customer service. Strong willingness to help customer. Excellent customer service. Strong willingness to help customer. More

I feel that the dealership does a good job with your vehicle’s maintenance I’m satisfied. vehicle’s maintenance I’m satisfied. More