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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.6
762 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 762 reviews

February 11, 2025

Jennifer was my service advisor, she was very helpful and explained everything in a easy way, waiting room clean and service area clean, good and efficient work More

by larrykimble90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Feb 12, 2025 -

Group 1 Toyota West Bank responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

February 10, 2025

Services are great…. i love it they do care !! Good discounts!!! Waiting rooms are clean !!! More

by jupiter.wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Print
Feb 13, 2025 -

Group 1 Toyota West Bank responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

February 08, 2025

This was an awful visit. I was charged for something that I shouldn’t have. More

by Chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The General manager and a service advisor
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Feb 13, 2025 -

Group 1 Toyota West Bank responded

I apologize that you experienced concerns with your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Martin Bonura General Manager Bohn Toyota Office- 504-341-3300 mbonura@bohnzone.com

February 06, 2025

Service advisor had an indignant attitude toward customer when I questioned her wordings to maintenance More

by gautreaub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Temple
Print
Feb 11, 2025 -

Group 1 Toyota West Bank responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Martin Bonura General Manager Bohn Toyota Office- 504-341-3300 mbonura@bohnzone.com

February 06, 2025

The craftsmen working @ Bohn Toyota are second to none. Had my recall done today on air bags & you can’t tell anything was removed. 👍👍👍 More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Feb 11, 2025 -

Group 1 Toyota West Bank responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 04, 2025

I was satisfied with both the discounted sales price and the trade-in value of my vehicle. The sales rep was very helpful without any high-pressure sales techniques. More

by wcrumhorn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey
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Feb 07, 2025 -

Group 1 Toyota West Bank responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 03, 2025

Nina walked me through the process and made the visit less stressful.I was able to fix my main concern and pointed out other major issues that needed my attention. I had a positive experience with this d More

by ReCie.PaNda7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Print
Feb 07, 2025 -

Group 1 Toyota West Bank responded

Hello, we're happy you found Nina to be so supportive during your experience here at Bohn Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2025

The service department is very good and cares about the customers, the problem with my car ,they solved the mystery More

by keymeltech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin is always very respectful and curious
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Feb 03, 2025 -

Group 1 Toyota West Bank responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2025

They seem to do good work and are polite. I had 2 minor concerns about a rear view mirror plastic cover falling off and a hood rod question that was resolved. Devin did a great job of liste More

by Petentina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
Print
Feb 01, 2025 -

Group 1 Toyota West Bank responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 27, 2025

Took very good care of me that other dealer did not and did the job faster than expected I will recommend them to everyone I can More

by stevejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Print
Feb 01, 2025 -

Group 1 Toyota West Bank responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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