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Group 1 Toyota West Bank

Harvey, LA

4.6
719 Reviews

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 719 reviews

March 07, 2026

Very good service. My service advisor today, was very professional answering helpful. Her name starts with an I [autocorrect will not le me spell it correctly]! She ha More

by lbraud81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Inizza
Mar 09, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 07, 2026

Service was quick, efficient and within my budget. Service Advisor, Victor McNab is honest. He explained what was done, presenting detailed invoice, repair estimates of work that needs to be done in t More

by youngjaneyoung50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Mar 09, 2026 -

Group 1 Toyota West Bank responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2026

Fast courteous personal, they listened to my concerns and requests. Also took time to explain in detail the function of the cars computer systems. More

by ljrails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon, and two other service personnel I did not get their names.
Mar 07, 2026 -

Group 1 Toyota West Bank responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota West Bank! If you have any further questions, please don't hesitate to reach out!

March 03, 2026

The first vehicle I bought there I was lied to over and over. Met Ms. Renee who asked I give her a chance and she is absolutely wonderful. Bought second car in a year and will only deal with her in future. More

by Jason111999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renee Wood
Mar 05, 2026 -

Group 1 Toyota West Bank responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2026

They are always professional and provide great service at a competitive price. It's the only place that I get my car serviced. More

by reese.camus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina and Joey
Mar 01, 2026 -

Group 1 Toyota West Bank responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota West Bank! If you have any further questions, please give us a call. We're always happy to help!

February 19, 2026

Great service. I did not have to wait long for my service. Tyler was great More

by bmichel1293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 21, 2026 -

Group 1 Toyota West Bank responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 14, 2026

Friendly and competent Toyota dealership. Service took a little longer than expected, but I rather have them take their time and do it right than rushing. More

by rippsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Z
Mar 05, 2026 -

Group 1 Toyota West Bank responded

Thank you for your feedback. We’re glad you found our team friendly and competent, and we appreciate your understanding regarding the longer service time. We always strive to complete repairs thoroughly and correctly while respecting your time. Group 1 Toyota West Bank - (504) 371-7141

February 13, 2026

The team at group 1 were very courteous and helpful. Mike McGowan lead me thru the complete process making it easy for me to make my decisions. More

by jwking912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 15, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 12, 2026

Service was no hassles and very quick. Waiting room was clean and comfortable. Service people were very knowledgeable More

by joehebert314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bodden
Feb 14, 2026 -

Group 1 Toyota West Bank responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2026

Worst dealership I’ve ever seen Reckless Workers and untrusted I would never go there again More

by anasshehab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor McNab
Feb 06, 2026 -

Group 1 Toyota West Bank responded

We thank you for the opportunity to go over your service history and the current recommendations yesterday, and we would like you to know that the discount offer from the dealership is good until 2/28/26 should you like to have the vehicle repaired with us. Thank you for your feedback.  Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com 504-371-7114

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