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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.6
762 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 762 reviews

July 09, 2024

John adhered to schedule. Service technician was most welcoming Waiting area provided good hot coffee, so important at 7 AM.And thanks for washing my car. More

by bb.mwah8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Jul 10, 2024 -

Group 1 Toyota West Bank responded

Thank you for your kind words for our staff, we appreciate it!

July 09, 2024

I went for service and they didn't honor my appointment. I was there for over 1 hour and 40 minutes and they had only done the inspection and consulted with the Parts Dept. Not good service. Others who show More

by Gleful63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nina
Print
Jul 13, 2024 -

Group 1 Toyota West Bank responded

Gleful63 Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered due to the time it took to service your vehicle. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Martin Bonura General Manager mbonura@bohnzone.com

July 07, 2024

Very efficient, polite, clean facility, respectful staff. I will be back with my other vehiclr More

by MsGriffi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Print
Jul 08, 2024 -

Group 1 Toyota West Bank responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 06, 2024

The customer service team was very friendly, the waiting room was clean and well stocked. More

by IPJ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
Print
Jul 08, 2024 -

Group 1 Toyota West Bank responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 05, 2024

The service is always good from intake of my car until check out. Thanks you More

by Brenda
Recommend Dealer
Yes
Employees Worked With
Devin
Print
Jul 07, 2024 -

Group 1 Toyota West Bank responded

Hi Brenda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2024

Extremely slow. Should not take 3 hours for an oil change with an appointment period More

by deidrer1248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Print
Jun 21, 2024 -

Group 1 Toyota West Bank responded

Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered while waiting for your oil change. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Martin Bonura General Manager mbonura@BohnZone.com

June 18, 2024

Great service. Explains maintenance completed and completed in a very timely manner. Thank you for your great service. More

by Thibodgl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Print
Jun 19, 2024 -

Group 1 Toyota West Bank responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2024

I thoroughly enjoyed the service. I would recommend this dealer to all my friends. Thanks More

by Juanesta1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Print
Jun 16, 2024 -

Group 1 Toyota West Bank responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Very pleased with the service especially from cory Bennett. I needed a car and Toyota was able to help me be able to provide that so I can continue to take care of my patients daily More

by moonlightlady3862
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Bennett Brian in the finance department
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Jun 16, 2024 -

Group 1 Toyota West Bank responded

Hello, we're happy you found Cory to be so supportive during your experience here at Bohn Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2024

Great service as always! Upon arrival they greet you and explain the service process and cost. Next they treat you to a welcoming waiting area, with coffee and water, along w More

by rsampey1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn
Print
Jun 13, 2024 -

Group 1 Toyota West Bank responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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