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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.6
762 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 762 reviews

June 10, 2024

Victor is always very helpful and knowledgeable. Of course my wait time wasn’t that long at all. More

by Woo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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Jun 13, 2024 -

Group 1 Toyota West Bank responded

Hi, thank you for your kind review; we are happy to pass along your comments to Victor here at Bohn Toyota! We hope you have a great day!

June 09, 2024

Tyler from the service department was very very helpful. Definitely recommend Abel if you get your service at this location. More

by Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jun 10, 2024 -

Group 1 Toyota West Bank responded

Hi, we're happy you found Tyler to be so supportive during your experience here at Bohn Toyota. We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2024

Prompt and efficient routine service considering we did not make an appointment Avisor was courteous and professional More

by Cfxl
Recommend Dealer
Yes
Employees Worked With
Tyler Bodden
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Jun 10, 2024 -

Group 1 Toyota West Bank responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2024

I did not like the service and away. My ticket was handled I was treated unfair. More

by Tania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get her name
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Jun 12, 2024 -

Group 1 Toyota West Bank responded

Tania, Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered due to feeling like you were treated unfairly. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. I’m looking forward to the opportunity to understand more about what took place during your experience. Martin Bonura General Manager mbonura@BohnZone.com

June 06, 2024

I’ve bought two cars from this dealer, and feel like i got a decent deal. They also sold a car to our son. More

by guitarhawg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Print
Jun 07, 2024 -

Group 1 Toyota West Bank responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 06, 2024

I bought a new car with no floor mates and when I asked for it they suggested to return the car More

by Yahya mubarak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edwin
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Jun 07, 2024 -

Group 1 Toyota West Bank responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Jun 08, 2024 -

Group 1 Toyota West Bank responded

I appreciate you notifying me about this matter. I’m sorry to hear about the response you received concerning the floormats. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and to find a resolution. Thank you, and I will look forward to hearing from you. Martin Bonura General Manager 504-341-3300 mbonura@bohnzone.com

June 05, 2024

I love coming to Bohn Toyota of Harvey. Everyone is very courteous, knowledgeable and professional. More

by Sandral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin, Victor Steven?
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Jun 07, 2024 -

Group 1 Toyota West Bank responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

Outstanding Service! ThanksAmillion for always being available!!! My Toyota, Tacoma deems to be in TOP N I CH condition!👍🏼 More

by Revbazileazile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Assistant, D
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May 30, 2024 -

Group 1 Toyota West Bank responded

We're delighted to learn that your experience was outstanding! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 26, 2024

Extremely confident with the work they do. I have been with them for 15 years. Car is on top top shspe More

by cwring2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Temple
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May 28, 2024 -

Group 1 Toyota West Bank responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 24, 2024

This dealership needs to close it's service dept and just sell cars, customer service and technicians are horrible. It didn't start out that way though. More

by brice802000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin and john
Print
May 24, 2024 -

Group 1 Toyota West Bank responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024 -

Group 1 Toyota West Bank responded

Thank you for bringing this to my attention. I apologize for this negative experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at mbonura@BohnZone.com. I look forward to speaking with you. Martin Bonura, General Manager

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