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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.6
762 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 762 reviews

March 26, 2024

Excellent service, I love Toyota would recommend to everyone I know, very professionally people working there. More

by Jennybrignac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Tyler
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Mar 28, 2024 -

Group 1 Toyota West Bank responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

Great experience and customer service repairs were done in a timely manner great communication during the process More

by HECTORCONTRERAS500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
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Mar 26, 2024 -

Group 1 Toyota West Bank responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Easy to schedule with. Quick service. Wish they would've washed my vehicle especially since I have every add on offered. More

by eakc1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Mar 26, 2024 -

Group 1 Toyota West Bank responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Group 1 Toyota West Bank responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Martin Bonura General Manager mbonura@bohnzone.com

March 21, 2024

I was there for service of my vehicle. My Service Advisor was very nice and kept me informed of the work being done and cost. She offered me coffee & water. The waiting area was clean and More

by tammy.bell504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Mar 26, 2024 -

Group 1 Toyota West Bank responded

That's great to hear! We're glad your Service Advisor provided excellent service and that you had a comfortable experience in our waiting area. Thank you for choosing us, and we'll be sure to pass your compliments along to Jon. We look forward to serving you again in the future!

March 21, 2024

I am very satisfied with the services I received today and with the service representative that handled my car More

by adavincent5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
Print
Mar 22, 2024 -

Group 1 Toyota West Bank responded

We're delighted to hear that you're very satisfied with the services you received today and with the service representative who handled your car. Customer satisfaction is our top priority, and we're glad that we could meet your expectations. We appreciate your feedback and look forward to serving you again!

March 20, 2024

Service advisor was fast and courteous service was fast and quick.I didn’t have to wait long.Great Sevice More

by sfelecia162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mcnab
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Mar 21, 2024 -

Group 1 Toyota West Bank responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 13, 2024

Scheduled my 5000 mile inspection at this dealership, super easy to do and to drop off the car :) They were super accommodating. More

by c.s.mullard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 15, 2024 -

Group 1 Toyota West Bank responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 07, 2024

I'm always treated with great courtesy, in a timely manner and professionalism. I feel very comfortable that my car is being maintained well. More

by Micivy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 13, 2024 -

Group 1 Toyota West Bank responded

We are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 03, 2024

Devin Johnson in the Service department is always professional and courteous! Very helpful and knowledgeable. I always feel very comfortable with his description of needed and recommended services! More

by lbraud81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Johnson
Print
Mar 08, 2024 -

Group 1 Toyota West Bank responded

We're delighted to hear about your positive experience with Devin in the Service department. It's fantastic that he has consistently provided professional, courteous, and helpful service. We appreciate your feedback and are pleased to know that you feel comfortable with his descriptions of needed and recommended services. Thank you for choosing our service department, and we look forward to assisting you in the future!

March 02, 2024

Devin Johnson had great customer service. I will return because he was the perfect gentleman to open and close the door. He even help me with a cell phone issue. Excellent service. I truly fe More

by Cathy M Moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Johnson
Print
Mar 08, 2024 -

Group 1 Toyota West Bank responded

We're thrilled to hear that Devin provided you with excellent service! We appreciate your kind words and are delighted to have made you feel appreciated as our customer. We look forward to welcoming you back for another amazing experience in the future!

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