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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.6
735 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 735 reviews

January 20, 2026

Today was a busy day at the dealership. Oil change took an hour and a half with an appointment. The staff is kind and attentive. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Victor
Report | Print
Jan 21, 2026 -

Group 1 Toyota West Bank responded

Thank you for the positive feedback! We understand that your time is valuable and we apologize for any delay during your oil change. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. It's great to hear that our staff was able to provide attentive service.  We’re committed to improving your experience on your next visit.  Group 1 Toyota West Bank - (504) 371-7141

January 18, 2026

Tyler did not give good customer service. He Was dry and unfriendly and seemed careless. More

by Ssears1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Report | Print
Jan 20, 2026 -

Group 1 Toyota West Bank responded

Thank you for your feedback. We apologize for the inconvenience during your service visit and regret that your experience did not meet expectations. Your concern has been addressed with Tyler, and we appreciate you bringing this to our attention. Feedback like this helps us continue training our team to provide a better experience for all of our customers. Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com

January 17, 2026

This is a top notch dealership. Always great service. Comfortable wait and fast service is the take-away. More

by john.michel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Report | Print
Jan 18, 2026 -

Group 1 Toyota West Bank responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2026

Fast prompt service. The associate in the service department was very courteous. They performed a comprehensive inspection. More

by DARRELLMORALES1776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mcgowen
Report | Print
Jan 16, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota West Bank.

January 06, 2026

I had service done today. They were on time, courteous, and kept me informed of what was going on. The service was done well and it was easy to check out. More

by jhudd1904
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Report | Print
Jan 08, 2026 -

Group 1 Toyota West Bank responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2026

Toyota in Harvey. Great customer service. Victor always goes above and beyond keeping you informed on repairs needed.. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Jan 05, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy you found Victor to be so supportive during your experience here at Group 1 Toyota West Bank. Feel free to reach out to us if you need anything. Have a wonderful day.

January 03, 2026

They were able to answer my questions and provided a realistic timeline to complete my services. More

by erichooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 05, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 01, 2026

The service department is always great and courteous! ! They are always willing to work with you!! More

by 1meliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jan 02, 2026 -

Group 1 Toyota West Bank responded

Hello, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

December 30, 2025

Today they serviced my 2023 Toyota Crown. Service agent Nina was great to work with, taking her time to explain everything to me. Car was taken in on time and service was completed efficient More

by tom.nagelin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Report | Print
Jan 01, 2026 -

Group 1 Toyota West Bank responded

Hi Tom, thank you for your kind review; we are happy to pass along your comments to Nina at Group 1 Toyota West Bank! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2025

The team was very polite and very helpful when asked questions. Services were complete even recalls in an efficient manner with no issues. More

by aaron.hartman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Report | Print
Dec 24, 2025 -

Group 1 Toyota West Bank responded

Hi Aaron, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota West Bank. Thank you, and have a fantastic day!

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