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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.6
719 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 719 reviews

November 01, 2025

I stopped by with my Toyota Highlander to get an estimate of how much it would cost to reseal the transfer case from which oil leaks. The dealer refused to quote me a price and refused to repair it unless I More

by Dionysios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael McGowan
Report | Print
Nov 06, 2025 -

Group 1 Toyota West Bank responded

Thank you for sharing your feedback. We understand your concerns and apologize that your visit did not meet expectations. Due to the age and mileage of your vehicle, our advisor noted several mechanical issues and recommended considering whether repairs or a trade-in might be the better long-term option. Our team’s intent was to ensure you had a full picture of your vehicle’s condition before making a costly repair decision. We appreciate you stopping by and would be happy to discuss your vehicle’s condition and options in more detail if you’d like to reconnect with our team. Phil Rehage Service Director - Bohn Toyota 504-371-7114 | prehage@group1auto.com

November 01, 2025

Tyler and everyone was very friendly and helpful I would recommend them to anyone looking to purchase a vehicle . More

by Sushi63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Anderson
Report | Print
Nov 02, 2025 -

Group 1 Toyota West Bank responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 31, 2025

Sales rep told me $22,000 for trade in but contract says $20,000 they use a tablet to sign financial papers and makes it hard to see the numbers. They also tried to add warranty coverage without asking but More

by joaquin_ros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edwin Sanabria
Report | Print
Oct 31, 2025 -

Group 1 Toyota West Bank responded

I would be glad to over all the paperwork that was signed. Please call 504-341-3300. Martin Bonura General Manager

October 28, 2025

The staff is always polite and professional when I go there for service or sales. More

by patureau18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Oct 30, 2025 -

Group 1 Toyota West Bank responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2025

Great service from Victor! And the whole team at the toyota dealership. The coffee is great also. More

by loup2148
Recommend Dealer
Yes
Employees Worked With
Victor
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Oct 17, 2025 -

Group 1 Toyota West Bank responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

October 14, 2025

Great leadership. They let you know what's going on through the process. Everybody is professional More

by Rsylve62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Phillips
Report | Print
Oct 16, 2025 -

Group 1 Toyota West Bank responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 13, 2025

Attention to every detail. Warm staff, cleanliness of service reception and waiting area. Conveniently located. More

by nometro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Oct 16, 2025 -

Group 1 Toyota West Bank responded

Hello, we appreciate you taking the time to leave us this feedback. /f you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2025

The lady that got my car Was very rude with me. Before , all the times I was there all the agents that help me were very Nice but not this time. I am thinking néxt time that I need service to go More

by mariaojaramillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Niña Zamora
Report | Print
Oct 16, 2025 -

Group 1 Toyota West Bank responded

We regret that your customer experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Phil Rehage Service Director  504-371-7114 prehage@group1auto.com

October 09, 2025

Easy to work with and sets you up with an appointment easily. Highly recommend for Toyota! More

by Tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Oct 11, 2025 -

Group 1 Toyota West Bank responded

Hi, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2025

Quick service and friendly staff ,great mechanics,satisfaction with issues solved the first time. Very happy customer. Thanks More

by kdchau71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oai Tran
Report | Print
Oct 04, 2025 -

Group 1 Toyota West Bank responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bohn Toyota! Thank you again, and have a fantastic day!

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