Group 1 Volkswagen of Panama City.

Mark provided outstanding customer service during our recent visit to Volkswagen. He was professional, knowledgeable, and kept us informed throughout the entire service process. Thanks for making everyth recent visit to Volkswagen. He was professional, knowledgeable, and kept us informed throughout the entire service process. Thanks for making everything easy and stress-free! More

Panama City VW has always been FIRST RATE for service, SERVICE advisors & anyone working there. Mark Skaggs & REESE are OUTSTANDING REPRESENTATIVES of this dealership. I’m on my 5th Jetta from this deal SERVICE advisors & anyone working there. Mark Skaggs & REESE are OUTSTANDING REPRESENTATIVES of this dealership. I’m on my 5th Jetta from this dealer & would have NO problem getting another one or referring my friends. More

VW of Panama City was very friendly and accommodating while I had to wait for a part to be ordered. while I had to wait for a part to be ordered. More

I was very pleased with the professional team they have. They were fair on pricing and very welcoming to me. The whole experience was great. I would highly recommend buying from this dealership. They were fair on pricing and very welcoming to me. The whole experience was great. I would highly recommend buying from this dealership. More

“Excellent experience at Group 1 Volkswagen of Panama City. The staff was friendly, professional, and made the entire process smooth and stress-free. They answered all my questions, were transparent thro City. The staff was friendly, professional, and made the entire process smooth and stress-free. They answered all my questions, were transparent throughout, and provided outstanding customer service. I would highly recommend this dealership to anyone looking for a great vehicle-buying experience.” More

Very professional and personable. Made sure we were taken care of in every aspect. Definitely recommend Made sure we were taken care of in every aspect. Definitely recommend More

We purchased a new 2026 Volkswagen Atlas SEL Premium R-Line from Group 1 Volkswagen in Panama City at the end of March. While the sales process was positive, our ownership experience has been extremely R-Line from Group 1 Volkswagen in Panama City at the end of March. While the sales process was positive, our ownership experience has been extremely disappointing. Problems began the day we brought the vehicle home, including issues with the camera system and other functions. We reported them immediately and brought the vehicle in for service. Since purchase, the vehicle has spent 37 days in the service department, and the issues remain unresolved. When we finally went to pick it up, it would not start and required a battery replacement. We still receive low-battery warnings and have been told it may be after July before the remaining problems can be addressed. The lack of communication has been equally frustrating. Despite multiple attempts to contact Group 1 corporate headquarters, we have received no response. After spending more than $60,000 on a new vehicle, we expected reliability and support. Instead, we have dealt with ongoing defects, lengthy service delays, and uncertainty for nearly three months. A new vehicle should not spend 37 days in the shop, and customer concerns should not go unanswered. We are extremely disappointed and hope dealership management and Volkswagen take these concerns seriously. More

Reliable, great service, friendly staff Mark Skaggs was very professional as well as Brandon. Kept up to date with service. very professional as well as Brandon. Kept up to date with service. More

Everyone here was so help and so kind. Loved the shuttles and the vibe of everyone there. Loved the shuttles and the vibe of everyone there. More

Brandon and Royce were amazing! ! When my original appointment wasn’t put in, Brandon got me On the books for the very next day, then day of, Royce helped me out immensely while I w ! When my original appointment wasn’t put in, Brandon got me On the books for the very next day, then day of, Royce helped me out immensely while I waited for my service to be done! More