Grubbs Acura

1) Price transparency is not there. When I got in, I was recommended air filter and cabin filter change and I was told its about 60 and 80. The invoice was for 199 (205 for credit card) When I got in, I was recommended air filter and cabin filter change and I was told its about 60 and 80. The invoice was for 199 (205 for credit card). It contained $25 disposable fee for filters which is laughable because it just goes to trash can. Even the filter does not cost $25. 2) No one seems to care about customer. People seemed motivated to earn money in undisclosed way. For ex: person giving loaner car was not willing to answer single question and pointing me to read agreement instead. 3) There was a request I put to check rear window which was squeaking. They told me they put lubricant and it's all good now. However, there was no change at all. It still makes the sound. 4) No body bothered to check tire pressure. It was getting lower but was not filled up. With all this, it is clear that customer experience was least of the worry for this dealership. I have been to several dealerships in past, Lexus, Toyota, Nissan, Honda.. never had such experience and I do not intend to come back there for future needs. More

Convenient location with great service. My vehicle needed parts that took a while to come in and it was very nice to have a loaner to drive in the meantime. Definitely be back again for m My vehicle needed parts that took a while to come in and it was very nice to have a loaner to drive in the meantime. Definitely be back again for my regular service More

Always profissional. Great staff and service Nice facilities and extensive inventory for all budgets and needs. We’ll recommend Great staff and service Nice facilities and extensive inventory for all budgets and needs. We’ll recommend More

We got in earlier than our appointment and was immediately taken care of. Explained what we needed done and did the work in a reasonable amount of time. immediately taken care of. Explained what we needed done and did the work in a reasonable amount of time. More

Sale process was typical, outdated slimy with “let me talk with my sales manager”, after we’d agreed a deal. The dealer “package” is worthless and only serves to negotiate a higher price. Car was delive talk with my sales manager”, after we’d agreed a deal. The dealer “package” is worthless and only serves to negotiate a higher price. Car was delivered with dead bugs in floor, white residue and gunk all over the center console, despite the sales guy saying “we’ll do a complete detail.”The floor mats still had plastic on them…is that driveway ready? The service work they did was substandard and shoddy, while also forgetting to do one task entirely. Acura makes great cars but the used car sales process at Grubbs scores a D- More

The service advisor was knowledgeable and helpful without being pushy. I would recommend Grubb Acura! being pushy. I would recommend Grubb Acura! More

They're nice, I don't have any issues except it sometimes takes a little long. takes a little long. More

The dealership is clean and the staff is attentive. Jose helped me though my purchase of a used car and really listened and took care of my needs. Jose helped me though my purchase of a used car and really listened and took care of my needs. More

If I could give this a negative experience I would. We originally were communicating with Brandon, Sales, he seemed great to work with. When we got to the dealership for a car we contacted him about he We originally were communicating with Brandon, Sales, he seemed great to work with. When we got to the dealership for a car we contacted him about he dropped us to Mario. Mario was not great at his job. Very pushy, didn’t listen to the customer, had to repeat things three to four times to actually get it through his head, and slow beyond all means. We told him the only way to get ahold of the rep for loan was the dealer rep had to call. Completely ignored that- tried to call, and hung up asked us who did you go to get the numbers for loan. We explained it over and over again and he wasn’t getting it. Went back and forth on numbers with him and finance, Joe, for two hours because they didn’t listen to where our budget was and where we wanting to be. Only cared about putting us in a new car- after doing all the research for the original car we wanted. After telling them, we need research on this car they wanted to put us in, they pushed us to do a test drive and proceeded to compare it to other cars and say there’s a deal on it and tried to convince us when we weren’t ready. Lost our interest in working with them as a dealership. They were disrespectful, wouldn’t work with us at all. Had his manager come to help explain the options after we told them multiple times this isn’t want we wanted. Worst experience ever, not worth the 3 hour drive. More

Have always had the best experience with purchasing vehicles from Grubbs Acura. They absolutely have amazing customer service! vehicles from Grubbs Acura. They absolutely have amazing customer service! More