Grubbs Acura of Tulsa

I would like to share a story with everyone about my experience with Grubbs over the weekend. On Friday afternoon at 3:30, I submitted a request on line to verify that an Acura Integra was present at experience with Grubbs over the weekend. On Friday afternoon at 3:30, I submitted a request on line to verify that an Acura Integra was present at the lot. I immediately received a response from Maddie Nelson which stated the following. “This is Maddie Nelson from Grubbs Acura of Tulsa. Thank you for contacting us! The 2024 Acura Integra you inquired about is currently available in our inventory. If you have any specific questions about this vehicle or would like to explore similar options, I'm here to help guide you through your next steps. Would you like to schedule an appointment? Or, we can also have a quick call if you just reply with your phone number. I look forward to helping you.” I responded with I would like to schedule an appointment and made arrangements for 11:00 on Saturday morning. Additionally, I supplied Maddie with my telephone number as well. Friday evening, after the appointment was secured for 11:00 the following morning, Huston Janek, a sales representative at Grubbs reached out and asked if we were still interested in the Acura Integra, which I responded with yes, my son and I had an appointment Saturday morning at 11 to come and look at the vehicle. Saturday morning, just before picking up the rental car required to get us over to Tulsa to look at the car, I received another note from Huston asking me to confirm the appointment for 11:00. I responded to the note sent confirming the appointment. We arrived at the dealership at 11:00 that morning and were waiting at Huston’s desk. Huston arrived, wrote some of our information on a sheet of paper, asked if we were trading a vehicle (which was already shared with Maddie), to which we responded no, then typed a couple of things into his computer. After a few minutes he said there was a chance the vehicle was no longer available. He asked for a few minutes for him to go and understand the situation. After a few minutes he returned to the desk and said, “would you like to see it?” Huston took us outside where the vehicle was backed into a space. He shared that the vehicle was sold, but for an additional $5000 he could sell us a new one. In the span of 19.5 hours and 5 emails back and forth with Maddie and Huston, we rented a car, drove 2 hours to the dealership only to learn that the vehicle we were told was there and an appointment was scheduled to see, was sold. At no point from the time of asking if the vehicle was available until our arrival in Tulsa, did anyone ever reach out to let me know that vehicle was no longer available. After reading the feedback on Grubbs, it appears we are not the only potential / actual customers who were left dissatisfied with the customer experience. More

Amazing service from start to finish—friendly staff, fast repairs, clear communication, and my car runs perfectly again! repairs, clear communication, and my car runs perfectly again! More

It was fine. Waiting room was very small and crowded. There should have been more choices for coffee. There were no sweeteners or creamers. Waiting room was very small and crowded. There should have been more choices for coffee. There were no sweeteners or creamers. More

I had to return vehicle the next morning due to clanging under vehicle. Your mechanic left a wrench underneath my vehicle. under vehicle. Your mechanic left a wrench underneath my vehicle. More

I have asked that the Gap and The service contract thing be canceled 5 days after I purchased a vehicle and the money be returned to bank, it has not been done. Sent an email to Olivia, talked to Anthony tw be canceled 5 days after I purchased a vehicle and the money be returned to bank, it has not been done. Sent an email to Olivia, talked to Anthony twice about it sent Dimitri a text asking this be done and I have yet to hear anything about this matter being taken care of More

Good work and suggestions. Will be back for bushing work. Thanks for the clean car. Will be back for bushing work. Thanks for the clean car. More

I'll be glad to see the end of the renovation, as will all employees and other customers. all employees and other customers. More

Service advisor Raymond Martinez is awesome! ! Buy cars based on service and Raymond is tops! ! Buy cars based on service and Raymond is tops! More

Trying multiple times in a day to get ahold of him to find out if the car is ready. No call backs. We shouldn't have to call, he should have called when it was ready for pickup. Got there and car wouldn' find out if the car is ready. No call backs. We shouldn't have to call, he should have called when it was ready for pickup. Got there and car wouldn't even start. He misinterpreted the notes from the technician who should have fixed the problem, not just note it. Prices outrageous. Will never be back there for service or any business of any kind More