Grubbs Acura of Tulsa

The sales experience and titling process were less than stellar. What helped was financing on my own. Not sure how I feel about the Grubb Tulsa service. Comparing to the previous group who owned it; there stellar. What helped was financing on my own. Not sure how I feel about the Grubb Tulsa service. Comparing to the previous group who owned it; there is a long way to go. More

Raymond and the mechanic who worked on my car were both kind and patient with me when I asked questions about my car and the services it needed. Also, I mentioned last week about a rear sensor that I'd bee kind and patient with me when I asked questions about my car and the services it needed. Also, I mentioned last week about a rear sensor that I'd been waiting on for around a year and when my car went back this week for a major service, Raymond made sure it was replaced. He went above and beyond because I didn't actually ask if it could be replaced; he simply knew it needed to be done and that I'd been waiting a long time. He ensured it was done when the other two large service items were taken care of. More

Got us in and out quickly. Good customer service. Thanks for all of your help! Good customer service. Thanks for all of your help! More

I had service completed on my car. Ramond, the service manager was knowledgeable and informative. He kept me updated on my car and made sure I was comfortable and taken care of while I Ramond, the service manager was knowledgeable and informative. He kept me updated on my car and made sure I was comfortable and taken care of while I waited. The service was completed and I left feeling confident my car was serviced appropriately. It was also cleaned & washed. Thank you Raymond for taking such good care of me & my car. More

Great,low pressure. Professional. Sales person a little fast, but was professional. Financing, listened to my concerns. Professional. Sales person a little fast, but was professional. Financing, listened to my concerns. More

The work done was great, the communication was not. And my Acura App still shows I have a recall due. The dealership said they did the recall on Sept 4th. I have called about it & they said to give it And my Acura App still shows I have a recall due. The dealership said they did the recall on Sept 4th. I have called about it & they said to give it a few weeks, it has been over 4. They had great service reps before, not sure why they aren't still there. More

My car was sitting in the ready line for 35 mins , I finally went outside to check the license plate to see if it was mine it was ! I couldn’t find the service man ! finally went outside to check the license plate to see if it was mine it was ! I couldn’t find the service man ! More

TERRIBLE! !! Very dishonest staff. They all lied to get sales. I wish I never bought an Acura. !! Very dishonest staff. They all lied to get sales. I wish I never bought an Acura. More

Over 90 minutes for an oil change and tire rotation (when I had an appointment) seems excessive. They don’t offer a courtesy car so you’re just stuck there away from work. For an Acura dealership, I would I had an appointment) seems excessive. They don’t offer a courtesy car so you’re just stuck there away from work. For an Acura dealership, I would expect it to be better - nicer, more professional, quicker, etc. I’ve had a Lexus and the experience there is so much better. Not even in the same ballpark. Acura is not a Yugo or Ford - I would expect it to be similar but far from it. Needs a lot of improvements in numerous areas. More