Grubbs CDJR of Wichita Falls

Wanted to Charge me about $1600 for a repair that I did myself for $70. I asked for the detailed results from the diagnostic (that I paid for) and only got that the whole center stack needed replaced (to myself for $70. I asked for the detailed results from the diagnostic (that I paid for) and only got that the whole center stack needed replaced (to repair non-working climate control). I wanted the detailed diagnostic so I could determine which part of the center stack was bad. I suspected it was the AC/Heater Module. I was told by the service advisor that they would ask the service technician who completed the diagnostic to contact me and give me the details. They never did. I went with my gut and ordered a used AC/Heater module and replaced it myself in about 30 minutes. I worked perfectly. Since it came out of the same year and model of car that I have, it didn't require programming. I could have gotten a new module for about $160, but might have had to get it programmed, so went with the cheaper option instead. So instead of paying $1600, I paid $99 for the diagnostic, which told me nothing, $70 for the part, and 30 minutes of my time. If you wanted me to come back and purchase a car from you in the future, you sure didn't show it with this service visit. Your service technician should have attempted to work with me, like explaining that the part was discontinued, which is why they said the whole stack had to be replaced. Then offered to try and find the part from an alternate source to make my repair more affordable, instead of just giving me the most expensive option and making it sound like the only option. More

Service was fast and flexible working around my schedule, Kristi was the best and very helpful. Kristi was the best and very helpful. More

The service advisor and mechanic were great as always! No problems with anything. Will be back. No problems with anything. Will be back. More

Received text at 1:10 p. m. from Nicole (who is great by the way) that my truck was ready for pickup. Invoice was not ready but would be soon. I arrived at 1:15 to service cen m. from Nicole (who is great by the way) that my truck was ready for pickup. Invoice was not ready but would be soon. I arrived at 1:15 to service center. The other girl there, (not Nicole) said to go to waiting room. at 2:05 Jarroll Willet ask me why I was still here. I told him they did not go get my truck from service. He immediately went to Service desk and Service Manager came to waiting with invoice. He was clearly mad and was very rude to. I signed invoice and he left with no word about my truck. Jarroll personally went and got my truck and came back to waiting to ask why i didn't come outside to truck. I told him Service Manager never said a word about my truck. being ready. this all stems from the fact they had me bring truck in week before for service. i told them on phone it was 130 miles round trip 260 miles for me to leave it and come back to office. I left truck, drove 130 miles that morning, only to get to my office for them to call and say part not there. Another 130 mils back to get it and back to office.260 miles one day after i explained to them be sure parts are there before i arrive. So, it was 2 days lost work, 390 miles of travel for their mistakes. It looks like to me Serice Manager (not Nicole who was great to me) was gonna show me by god he run that show and he did. Oh, by the way i only bought 4 high end units off of you in one year. I'm about to trade again but not sure you guys meet the test More

The updates from Nathaniel and Kristi were fantastic! We never once wondered what the status of our vehicle was. Overall, probably the best experience we've ever had with a dealership service department We never once wondered what the status of our vehicle was. Overall, probably the best experience we've ever had with a dealership service department. Great job! More

Great great great great 1 2 e 4 t y u I a s f More

Brandi the service advisor was very professional and kept me advised every step of the way while my vehicle was being repaired. With my inability to pick up my truck the day it was repaired she arranged to me advised every step of the way while my vehicle was being repaired. With my inability to pick up my truck the day it was repaired she arranged to have it delivered to me. More

Great service great people. All smiling and willing to help you out. Truck was down for two weeks and they loaned me a very nice vehicle and didn’t mind that I had to put some All smiling and willing to help you out. Truck was down for two weeks and they loaned me a very nice vehicle and didn’t mind that I had to put some miles on it while I had the vehicle. More

Brandi was very helpful in getting our Jeep problem resolved, and kept us informed of the progress resolved, and kept us informed of the progress More

Called service dept around first part of August 2024 to schedule a recall service. The lady seemed in a rush and said they would call when parts arrived. Hung up before even getting a name and vehicle info schedule a recall service. The lady seemed in a rush and said they would call when parts arrived. Hung up before even getting a name and vehicle info. About 10 days later I called back and talked to Andrea. She took information and said as soon as she hangs up she will go find out what's going on and call me back shortly. That was about 4 days ago. I finally called Saturday and talked to a guy that took messages and explained to him to make sure they cancel out my service, which in all likelihood wasn't even scheduled to begin with. Their communication and knowledge on dealing with customers needs to be worked on. I'd recommend going elsewhere as far as service goes. More