Grubbs CDJR of Wichita Falls

Nice people a little wishy washy, had too wait 3 weeks for my second key fob, and it’s been 2 months and I still haven’t received my title to be able pay my sales tax on my new truck. Finance lady is not for my second key fob, and it’s been 2 months and I still haven’t received my title to be able pay my sales tax on my new truck. Finance lady is not the nicest. I wanted the truck so I dealt with the negatives. Sales manager made this deal happen so props to him. Michael my salesman is a good dude More

Good service with friendly staff. The oil change seemed a lot more expensive than last year, and they didn’t offer a military discount. The oil change seemed a lot more expensive than last year, and they didn’t offer a military discount. More

It always takes weeks to get the simplest things repaired, so I normally repair everything myself. They also labs a few items detached I have to snap on afterwards, this time it was no different, th repaired, so I normally repair everything myself. They also labs a few items detached I have to snap on afterwards, this time it was no different, the plastic kick plate was detached on one side and nearly stashing on the ground, so i fly removed and reattached. More

Brandi was great and the service on the van was good. They got me in right away without an appointment. However, that's where the customer service ended. When I went to pick up the van, the guy at the They got me in right away without an appointment. However, that's where the customer service ended. When I went to pick up the van, the guy at the service counter could not get off his cell phone to wait on me when I approach the counter, it took me tapping my wallet on the desk to get his attention. Another gentleman came to assist me with the sales tax, which I appreciated, but then he told me there will be a charge for using the credit card, which I was not made aware of this until time to pay. I should've been made aware of that prior to picking my vehicle. I don't agree passing this extra cost on to customers, not good business! Then I was encouraged to grab a hotdog on my way out, as I was leaving, when I went to approach the table, all the employees jumped in a golf cart drove off leaving the table unattended, they saw me walking up to the table, this was very rude and not very appreciative to customers. I immediately turned around and drove off. Your employees need to have a crash course on customer service and how to value and appreciate customers. I will be doing my business elsewhere from now on. More

It was quick and easy to set up an appointment. The staff all knew their jobs well. They kept me informed, and were very professional. That is why I have purchased all my vehicles from them for the The staff all knew their jobs well. They kept me informed, and were very professional. That is why I have purchased all my vehicles from them for the past 2 decades! Thanks bunches! More

Carly Hanks & Ronnilee were amazing! ! Got what we wanted for our trade & the payment we were looking for. ! Got what we wanted for our trade & the payment we were looking for. More

Still haven’t received the part to complete the service, waiting on callback, need to get replaced. waiting on callback, need to get replaced. More

My service rep seemed to be very overloaded as his responses were slow. In the end the dealership did well and I have no complaints. responses were slow. In the end the dealership did well and I have no complaints. More

She is a great asset to the dealership. She help me with all of my needs She help me with all of my needs More

We're just RV traveling through from Kentucky. I did not have an appointment but was taken right in and serviced. Was only there about 30/40 minutes. Great service. I did not have an appointment but was taken right in and serviced. Was only there about 30/40 minutes. Great service. More