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Grubbs CDJR of Wichita Falls

Wichita Falls, TX

4.4
1,876 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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2900 Old Jacksboro Hwy

Wichita Falls, TX

76302

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Showing 1,876 reviews

March 23, 2024

Tamara and Garrett were friendly and communicated well however, I've never had an oil change anywhere that didn't fill my windshield wiper fluid. I had been out and figured it would be filled when I chang More

by TKOETTER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett
Apr 01, 2024 -

Grubbs CDJR of Wichita Falls responded

Thank you for sharing your feedback with us. We're glad to hear that Tamara and Garrett provided friendly and effective communication during your visit. However, we apologize for the oversight regarding your windshield wiper fluid. We'll ensure that our service team addresses this issue promptly. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you better in the future.

March 21, 2024

We've dealt with Michael now for three vehicles over the years, and he's a salesman we can trust. He's the reason we keep coming back to this dealership over any others, and why we recommend it to family an More

by AUDRACASINO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Herlehy
Apr 01, 2024 -

Grubbs CDJR of Wichita Falls responded

Thank you for your loyalty and for choosing our dealership for your vehicle needs. We're delighted to hear that Michael has consistently provided you with trustworthy and exceptional service throughout the years. Your recommendation means the world to us, and we're grateful for your continued support. We look forward to serving you and your family for many more years to come! If you ever need anything, don't hesitate to reach out.

March 20, 2024

Service was great, I forgot that I had 1 more free oil change that I received with the purchase of my vehicle, they took care of everything at no charge . Technician even came in and asked about my tires More

by Dodge Ram guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
March 16, 2024

Brandi, was an absolute professional from start to finish. I spoke with her the week prior , gave her the days that getting my jeep maintenance completed. It was scheduled from the time I pulled int More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Lucero
March 15, 2024

Took very good care of me would highly recommend Did what they said out fast after part come in. More

by PPETTERSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Hanks
March 13, 2024

Bad communication and not having the part in stock plus truck was there two days before they told me the part wasn’t there. Was told the service would be a one day time frame. More

by MARTYGREGORY2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mendez
March 13, 2024

The staff are always helpful. They always go above and beyond. Thankful for them all. More

by Hisdiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret and Terri, Brandi Lucero
March 12, 2024

Great customer service and work. They were very good at paying attention to detail. Work done in a timely manner More

by andy76354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Vandestreek
March 09, 2024

John and Tucker made the process of trading up from our Grand Cherokee to our Wagoneer a breeze! More

by CHOUINARDM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tucker Jones, John Marchese
Mar 22, 2024 -

Grubbs CDJR of Wichita Falls responded

We're delighted to hear that John and Tucker made your transition from the Grand Cherokee to the Wagoneer a smooth experience! Providing excellent service and ensuring a seamless process is our top priority. Thank you for choosing us, and we hope you enjoy many adventures in your new Wagoneer!

March 09, 2024

Easy to get an appointment plus great service. Would recommend them to anyone. Thanks for the support! More

by parksestx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Grubbs CDJR of Wichita Falls responded

We're thrilled to hear about your positive experience with us! Thank you for your recommendation and for choosing us. We appreciate your support and look forward to serving you again in the future!

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