Grubbs GMC of Wichita Falls

RUN FROM THIS CROOKED PLACE! ! High pressure, lies and deceit. Starting with Joe Redwine (Sales Manager and top tier liar), all the way down to the salesguy. My wife and I made th ! High pressure, lies and deceit. Starting with Joe Redwine (Sales Manager and top tier liar), all the way down to the salesguy. My wife and I made the mistake and purchased 2 vehicles from them in DEC(Almost $180k). It was ok until we got in the finance office and after telling the finance guy no, no, no, I was so tired and hungry and just wanted out of there, we caved just to get him to shut up so we could go home and it was downhill from there. Within a few days we called back to cancel the B***S*** wheel and windshield warranty that was close to $4,000. They came up with every excuse and told us over, and over and over it was being cancelled. Now its 5 months later and are telling us it is not cancellable? SCAMMERS!!! ALL the things that we were promised/told would happen, DID NOT!! They did not follow through with any promise they made. On both vehicle's sticker was a $1499 dealer ad that was supposed to include all-weather floor matts... We never got a set for either vehicle(and of course charged for them)!! As far as going to GM? He is impossible to get hold of and too big of a coward and refuses to man up and call me directly. They need to teach their employees how to call out, NONE of them seemed to know how.....NO ONE!!! Save yourself the grief and anger.............GO SOMEWHERE ELSE!!! More

Great service and fast service. Very respectful. Always keeping you in the loop of what is going on with your vehicle Very respectful. Always keeping you in the loop of what is going on with your vehicle More

Foundation doesn't care about customers just about the money that they make putting customer needs last money that they make putting customer needs last More

Service was professional and timely. Drop off and pickup was seamless. Would recommend to anyone. And sales is good too. Drop off and pickup was seamless. Would recommend to anyone. And sales is good too. More

I bought and sold a car there 3/2024 and the car I sold to them had 1 payment left. Their business office Angela in accounting) did not process the payoff correctly which resulted in my last payment being to them had 1 payment left. Their business office Angela in accounting) did not process the payoff correctly which resulted in my last payment being delinquent which was turned into the credit bureau. My credit score fell over 100 points and has just now fully recovered. The General Manager of the dealership was no help and felt no obligation to try to help me. Anyone who has dealt with poor credit understands the financial consequences and that a lower credit score actually costs you is money and opportunity. I wish I had looked at their BBB rating (1 star) before I did business with them. Clearly they don't care More

I honestly wish I knew of this service center sooner. They’re inside of the Mercedes Benz lot and everyone was really kind and knowledgeable; I received great customer service. The gentlemen diagnosed an They’re inside of the Mercedes Benz lot and everyone was really kind and knowledgeable; I received great customer service. The gentlemen diagnosed and fixed my vehicle issue promptly. I’ll definitely return when future problems arise. More

Very pleased with the outstanding professionalism displayed. My visit was greeted with smiles and amazing hospitality. Professionalism personified. displayed. My visit was greeted with smiles and amazing hospitality. Professionalism personified. More

Friendly service employees , willing to make your wait to the least amount of time they can the least amount of time they can More