Grubbs INFINITI

Julie Kinney went over and above with her assistance , she was informative, thoughtful, knowledgeable and very kind. Julie kept in constant contact with me with all my services. I’m grateful for all her h she was informative, thoughtful, knowledgeable and very kind. Julie kept in constant contact with me with all my services. I’m grateful for all her help. More

Just want to give a shout out to Ashley zuniga and the Grubbs team. I know this was a challenging week for the staff as well as for the state of Texas. I made the schedule for my appointment on a Tuesday Grubbs team. I know this was a challenging week for the staff as well as for the state of Texas. I made the schedule for my appointment on a Tuesday and Ashley was so on top of things that she called me before I made my way in to the appointment to let me know that there were no long cars available. I was working morning so I could not be without a vehicle and did not have time to wait. She was able to reschedule me on my day off two days later. she sent me a text message probably about four hours later with updates at what needed to be done. To my surprise it was more than I had anticipated. I needed tires and brakes, system flushes, maintenance checks, alignment and balance, and both mud guards needed to be replaced as they could not be remounted. The bill took me by surprise, so I had to make some moves and told her that it would be necessary for an additional day for me to acquire the funds. She was very patient and work with me. We could not see the upcoming week being as impactful as it was. I'm sure they would have finished the job within 48 to 72 hours but with the storm causing rolling blackouts, pipes bursting and overall making travel very challenging they finished the job in a reasonable amount of time. The loan car they provided me, turned out to be an all-wheel drive, which was perfect for the inclement weather that was coming that we could not foresee. I feel truly blessed to have met Ashley, she took care of me and kept me abreast throughout the entire process. She even made recommendations for me for future visits and told me to reach out to her if there were any problems or concerns. #5stars More

Please don't trust Infiniti preowned sales persons here. They said they will do soft credit pull but it shows on my credit report differently from what they promised. After my credit was not approved they t They said they will do soft credit pull but it shows on my credit report differently from what they promised. After my credit was not approved they treat me like useless customer. When I asked about the credit record, the sales persons respond was "so?". That's it. More

Ashley was very helpful and responsive. She kept me up to date and kept my up to date with the status of my car repairs. to date and kept my up to date with the status of my car repairs. More

Danny did an amazing job and I look forward to having my vehicle serviced in the future. As always Grubbs has provided amazing service. The lounge area was very well maintained as well. vehicle serviced in the future. As always Grubbs has provided amazing service. The lounge area was very well maintained as well. More

Perfect service as usual and will continue to have my Infiniti QX70S serviced by Grubbs. Complimentary car wash after service is always a pleasant plus! Infiniti QX70S serviced by Grubbs. Complimentary car wash after service is always a pleasant plus! More

Love Grubbs Infinity great service, friendliness and I always go back for service on my QX50 as well as my previous car G37 Thank you always go back for service on my QX50 as well as my previous car G37 Thank you More

Very professional and made for a good experience. Would recommend Jerred Drake, we purchased a lease from the new lot and a vehicle from the pre-owned lot all in one day. recommend Jerred Drake, we purchased a lease from the new lot and a vehicle from the pre-owned lot all in one day. More

The experience while having some maintenance done today at Grubbs was grad and Paul was the best and he was very professional and friendly. Paul is big asset to the department and company. Thank you at Grubbs was grad and Paul was the best and he was very professional and friendly. Paul is big asset to the department and company. Thank you More

The management service from the Grubbs team was absolutely amazing! I would most certainly have no problem recommending this dealership. Shout out to Al!! 1 absolutely amazing! I would most certainly have no problem recommending this dealership. Shout out to Al!! 1 More