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Grubbs INFINITI

Grapevine, TX

4.8
2,136 Reviews

1500 E State Hwy 114

Grapevine, TX

76051

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Showing 2,136 reviews

November 24, 2020

Unnecessary and inflated “dealer prep” fee added to final numbers. They tack on $1495 for all sales to pad profits. Industry standard warrants $295 tops More

by bomanlynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Stanley, Wes Hays
Nov 24, 2020 -

Grubbs INFINITI responded

We are sorry you feel our dealer prep fee is unnecessary. Our team is happy to go over the process that we do to make every vehicle ready and safe for the road.

November 24, 2020

Grubbs service department is the best I have dealt with. The work was completed quickly and efficiently. Everyone was friendly and helpful. Paul Egerton is the best. More

by Oldguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Egerton
November 24, 2020

I just leased my second car from Grubbs Infiniti this time it is QX 60 they have a great team, easy to deal with, and left me with a pleasant experience More

by sdaoudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Kusez
November 23, 2020

Had an amazing experience! Finis was great and took care of us. The facility was super clean and offered masks and gloves. Felt safe during this pandemic. More

by Kristi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Finis robbins
November 23, 2020

I called in at the last minute to get both vehicles a oil change. And my Service Advisor Ashley Zuniga made it happen. She is the best! More

by Bcoates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Zuniga
November 23, 2020

Quick, attentive, no pressure service. Staff is always kind and helpful. The waiting area is pleasant and welcoming with beverages, snacks, WiFi, and charging areas. More

by KelMack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Blackwell
November 22, 2020

Chris in the service department is simply amazing! He is considerate, kind, organized and just a great service advisor! We bought a car from your dealership last year and Chris was involved in making it per More

by DOUGLASBURACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Russell
November 19, 2020

Adam Alzoubi was first person I encountered when I arrived at Grubbs. He was the nicest gentleman. He guided me through every step. He went above and beyond and actually drove the car to me when it wa More

by Keesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Alzoubi
November 19, 2020

So far I’m very pleased with the service department and upper management at Grubbs Infinity. I feel like they back their product. The sales pitches can be a little too much. But after getting through al More

by CT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Blackwell, Matthew Kusez, Christopher Russell
November 17, 2020

Outstanding service. Very pleased and I highly recommend her service and professionalism to all. She is definitely a positive person and her personality is great. More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janae Baldwin
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