Grubbs INFINITI

Always a great experience with Grubbs! Will always recommend Grubbs with anyone who wants a luxurious vehicle that holds it value, after purchase. Very good customer service recommend Grubbs with anyone who wants a luxurious vehicle that holds it value, after purchase. Very good customer service More

Todd was very kind and professional. I also appreciated his follow up. Chris went above and beyond by installing minor parts personally after closing time. His gesture is the reason why I will now stick wi his follow up. Chris went above and beyond by installing minor parts personally after closing time. His gesture is the reason why I will now stick with this location. That was the epitome of customer service and I'm grateful for individuals like him that obviously love their jobs, industry and providing service that surprises and delights. Grubbs is lucky to have him representing the company. More

Always great service. SUPERIOR! Ready and willing to go out of their way to assist. Loaner was the same as my car; polite and friendly attitude. out of their way to assist. Loaner was the same as my car; polite and friendly attitude. More

Yes, Paul Egerton went above and beyond for us in a difficult situation where another company damaged my car. Paul was patient and extremely helpful in helping receive payment from the company to pay f difficult situation where another company damaged my car. Paul was patient and extremely helpful in helping receive payment from the company to pay for the repairs. This has not gone unnoticed and will only bring the car to Grubbs for now on for all service. More

Grubbs service was wonderful. Todd Blackwell reserved me a loaner car if necessary. It just took a few minutes to figure out that I had a nail in the tire. Because of the tire tread thickness they could not a loaner car if necessary. It just took a few minutes to figure out that I had a nail in the tire. Because of the tire tread thickness they could not patch it. So I got new tires and an alignment. The service advisor found a discount for the alignment. Of course they also cleaned my vehicle. More

Please lower the amount you charge for maintenance services. Also, provide food and snacks for the entire day at no extra fee. Also, provide more magazines to read. services. Also, provide food and snacks for the entire day at no extra fee. Also, provide more magazines to read. More

We had a great experience buying my car at Grubbs. Armani was so great to work with. He went above & BEYOND for us! He made sure I went home with the perfect car for my needs! was so great to work with. He went above & BEYOND for us! He made sure I went home with the perfect car for my needs! More

Overall we rate the Dealership as “Good “ The customer service outside of Chris Russell, hasn’t been what we expected as a cash paying new customer three years ago. It took five months to receive an answe service outside of Chris Russell, hasn’t been what we expected as a cash paying new customer three years ago. It took five months to receive an answer regarding extending the expiration of our free oil oil changes. Service with a smile is limited. More

This is how Infiniti likes to treat their customers, by screwing with their payments, damaging their credit then trying to make them pay twice. I don't know if the people at Infiniti can add, so maybe the screwing with their payments, damaging their credit then trying to make them pay twice. I don't know if the people at Infiniti can add, so maybe the public can figure out this equation. How in the world am I passed due when Ive made 27 payments out of a 39 month lease? It clearly shows 12 payments left and my lease is up 09/01/2021. So lets all count together, October 2020, November, 2020, December 2020, January 2021, February 2021, March 2021, April 2021, May 2021, June 2021, July 2021, August 2021 AND September 2021, thats 12 months right? So as of today October 2nd I should be current owing October 2020. So how in the world am I behind? I"ll take a guess! The wonderful people at Infiniti Financial Services have royally screwed up my previous payments and my account and will do nothing about it. More