Grubbs INFINITI

Review for Grubbs Infiniti of Grapevine - Service Department- FEMALES BEWARE I rarely write reviews, as I prefer to give compliments where they're due. I believe we don’t do enough of that! Being in Department- FEMALES BEWARE I rarely write reviews, as I prefer to give compliments where they're due. I believe we don’t do enough of that! Being in Sales myself, I understand that mistakes happen, and I try to give a lot of grace to people. However, my experience with Grubbs Infiniti of Grapevine, specifically with service advisor Andrew Shannon, was disappointing and, frankly, insulting. During my visit, I was initially quoted $5,000 worth of work that needed to be done. Andrew warned me that there would be a charge of about $100 for cleaning battery corrosion, and he even suggested I could just use a toothbrush to clean it myself, assuring me there was nothing wrong with the battery. While I appreciated the advice, it immediately raised a red flag. If something so minor was included in the report, what else might be inflated or unnecessary? When the service report came out, I had several questions. I discussed these with my significant other and then sent an email back on Wednesday morning. Some of my concerns included: Rotor Measurements: I asked for the measurements of the rotors, as it’s standard practice to measure them. I was told there’s no tool to measure rotors, which is simply not true. Tire Pricing: I inquired about the cost of the tires, as I was told they price-match. I provided an invoice from Discount Tire from just two weeks prior, but this seemed to be disregarded. Remanufactured Parts: I was informed that the dealership does not use remanufactured parts. However, just last December, they installed remanufactured headlamps in my car, which directly contradicts this claim. Unfortunately, my experience became even more uncomfortable when I felt discriminated against as a woman. After my significant other became involved, Andrew made a comment saying, "Oh good, we can talk man to man," implying that I wasn't capable of handling the discussion myself. This was not only insulting but also unprofessional. To make matters worse, when I went to pick up the car, Andrew was the one to come and talk to me, despite my request not to work with him due to the misinformation and poor treatment I had received. Another service advisor, Danny, apologized profusely to my significant other and offered to do the tires for less than the initial quote, though they still did not price match as promised. He also said, due to the blatant disrespect I experienced, that they would detail the car. However, this was not done. In fact, the car had grease stains that were not there before. Even the quick detail that should be part of any service, including an exterior wash and interior wipe down, was not completed. Despite all of this, I was never personally apologized to My questions were not adequately addressed, and the overall experience left me feeling uncomfortable and mistrustful of the service provided. As someone who typically gives people the benefit of the doubt, this experience was disappointing and something I felt needed to be shared. More

Very professional and knowledgeable staff. Always assured that everything will be handled right. Just wish everything wasn’t so darn expensive. Always assured that everything will be handled right. Just wish everything wasn’t so darn expensive. More

Welcomed by Robby when entered the service bay. Checked in, facility cool, clean, and comfortable. Various channels on the TV, refreshments. Robby kept me informed, service was efficient, car was Checked in, facility cool, clean, and comfortable. Various channels on the TV, refreshments. Robby kept me informed, service was efficient, car was clean, on my way home a little over an hour...🌟 More

Very prompt with oil change and service at my first visit after buying the car. after buying the car. More

Best service department. Andrew Shannon is the best to work with. He’s knowledgeable and helped us through from beginning to end. I will be recommending him to every infinity Andrew Shannon is the best to work with. He’s knowledgeable and helped us through from beginning to end. I will be recommending him to every infinity owner I know and I will be calling on him for any service in the future. More

I have purchased 8 cars from Grubbs and I have been super satisfied with the quality and expert service satisfied with the quality and expert service More

Very professional with great attitude and helpful. Give great advice. He went above and beyond, I would like to have him as my advisor again. Give great advice. He went above and beyond, I would like to have him as my advisor again. More

Thank you for your outstanding service. Your professionalism and attention to detail exceeded my expectations. I appreciate Doug's expertise and efficient communication throughout the proce Your professionalism and attention to detail exceeded my expectations. I appreciate Doug's expertise and efficient communication throughout the process. More

Going in, I knew my situation was “ugly” and that it would take a miracle for them to present something I was happy with. Several other dealerships had tried to help but failed; of course, they didn’t p would take a miracle for them to present something I was happy with. Several other dealerships had tried to help but failed; of course, they didn’t put in the same effort as Grubbs did, which made a difference. When one of my friends asked me about the experience, I told them that although it was a long day, I’d do it all over again because the level of service provided was unmatched! More

This was the worst car buying experience I’ve ever had. I wish I could give -5 stars. I didn’t leave with the car that I came in for (that was my mistake) but I still left with a vehicle thinking they were I wish I could give -5 stars. I didn’t leave with the car that I came in for (that was my mistake) but I still left with a vehicle thinking they were a company of their word. WRONG! These people only care about getting a sale, customer service is an act with no follow through. First, the vehicle they offered me (to avoid losing a sale) had just arrived to the lot so who knows if they even looked at it. The salesman Jerry quoted me mileage that was about 10k less than what it actually was, there was a spot on the driver side where he carpet was rubbed off that they tried to cover up with a paper floor mat from the service center. The vehicle couldn’t accept a pending software update initially because the battery needed to be replaced and they offered to complete that plus other minor damages, and offered to put me in a loaner. They had my car for A WEEK to replace a battery and put glue on the car. No one was checking on the vehicle or communicating with me on the status or any updates, I had to continuously call and check on my vehicle. Only for me to pick up the vehicle and be told that I had to contact Tesla to see why the software update would not complete. When the Tesla technician arrived to my schedule appointment, he informed me that it’s best to purchase these used vehicles directly from Tesla because dealerships don’t understand the cars they just know they are high-selling tickets. When I told them that Grubbs had my car for a week to replace the battery, he proceeded to show me that it only takes less than 60 secs to replace a battery, IF YOU USE THE CORRECT ONE. The software update was done immediately after the technician put the battery in. Long story short, this was the WORST car buying experience I have ever had. These people did not have to work for this sale as they were handed a check straight out of the gate. I made this purchase in June and after multiple calls and texts and bullsh*t responses, I’m still waiting to be reimbursed for the battery. And the cherry on top, is that I called the DMV to see where my plates were for my vehicle, only for them to inform me that there is nothing in the database for the vehicle to be registered under me. DON’T WASTE YOUR TIME, ENERGY, OR MONEY ON ANYTHING DEALING WITH GRUBBS. More