Grubbs INFINITI

My experience was exactly how I expected to be treated . I was treated like a valued customer! Janae Baldwin was kind and knowledgeable and treated me with respect . I did not feel like my service was less I was treated like a valued customer! Janae Baldwin was kind and knowledgeable and treated me with respect . I did not feel like my service was less than because of my skin color More

The dealership is close to home and it's very easy to an appointment as needed. My Service Advisor on today was Manny. He was very helpful, provided updates throughout my appointment and clearly explained appointment as needed. My Service Advisor on today was Manny. He was very helpful, provided updates throughout my appointment and clearly explained feedback for maintenance needed. More

My husband said it was the easiest buying experience we had ever had. I would have liked for it to have taken less to time. had ever had. I would have liked for it to have taken less to time. More

Grubbs cares about its customers. They keep you informed every step of the way. The customer is appreciated and valued. My car was spotlessly clean when I picked it up! every step of the way. The customer is appreciated and valued. My car was spotlessly clean when I picked it up! More

Jade was very helpful and knowledgeable about the service requirements - she offered lots of flexibility as per my schedule and the car service experience was excellent. service requirements - she offered lots of flexibility as per my schedule and the car service experience was excellent. More

Great service! Gave a clear explanation of everything and the pricing beforehand. The work performed was perfect and I’ll trust Grubbs again with my vehicle in the future! The lady at the cashier desk was the pricing beforehand. The work performed was perfect and I’ll trust Grubbs again with my vehicle in the future! The lady at the cashier desk was super sweet! More

I would like to thank the GRUBBS Grapevine TEAM FOR GOING ABOVE AND BEYOND MY EXPECTATIONS! They assured me I would be leaving in the car of my dreams! I would like to thank Dora for following up and advocat ABOVE AND BEYOND MY EXPECTATIONS! They assured me I would be leaving in the car of my dreams! I would like to thank Dora for following up and advocating for me! Jake for having and assume team and being hands on and transparent! Vitaliy for not letting me back out on the deal via online! and Charles for explaining in detail each page of the contract and letting me know I could call anytime if I had questions ! Each one of you displayed compassion and greatness ! I'm forever grateful! Thank You for second chances! Chandra Harper-White More

The service received at Grubbs is always exceptional! The scheduling of routine maintenance is quick and easy and I am always met promptly and courteously. The scheduling of routine maintenance is quick and easy and I am always met promptly and courteously. More

Chris with Grubbs Infiniti today was my service advisor and he always give great customer service. He went over everything I had serviced today and the other things that needed attention. Great customer and he always give great customer service. He went over everything I had serviced today and the other things that needed attention. Great customer service!!! More

Grubbs is not a dealership to buy a used car from. The only thing certified is that the car is used, and not the quality of the car. Grubbs knew our car had serious issues and sold it that way. One knows only thing certified is that the car is used, and not the quality of the car. Grubbs knew our car had serious issues and sold it that way. One knows the car you are buying is not new, but you don’t expect it to fall apart a week after you drive it off the lot. Full disclosure would have been appreciated if they weren’t going to stand behind the quality of their used car, especially if it is a Lexus (known for quality). This is our 3rd pre-owned Lexus and have not ever had a problem until we went to Grubbs. Although we bought our car from Grubbs in August, our car is still in the shop now (September). If you are thinking of a pre-owned car, don’t go to Grubbs. Run, run to another more honest pre-owned dealership. More