
Grubbs INFINITI
Grapevine, TX
Filter Reviews by Keyword
By Type
Showing 2,119 reviews
I have been a Grubbs Infiniti customer for several years. My dealings with them have always been positive and the service advisors are some of the best service advisors in the industry. They are friendly, My dealings with them have always been positive and the service advisors are some of the best service advisors in the industry. They are friendly, courteous and listen to you problems and make sure everything gets addressed. When I pick up my vehicle I do not have any doubt that my car received the best care possible. I will be a customer for life as long as I am treated the same as I have been. More
He and the staff have been truly amazing. Understanding He and the staff have been truly amazing. Understanding of all of the crazy circumstances with my purchase. Very understanding and quickly resolv He and the staff have been truly amazing. Understanding of all of the crazy circumstances with my purchase. Very understanding and quickly resolved the issue What a Rockstar!! 💫 000000000 00000000000 jackie w More
Great service and on time delivery for service and repairs. Keeps you informed as to status, quick delivery upon finish and comfortable area for waiting. repairs. Keeps you informed as to status, quick delivery upon finish and comfortable area for waiting. More
Excellent customer service. Honest, on time, followed up and explained everything that was done to the car. Great job!!! Will bring my car back for service here and explained everything that was done to the car. Great job!!! Will bring my car back for service here More
From the moment walking into the dealership, I felt very at ease. The staff made me feel comfortable and always asking if I needed refreshments. The dealership was very clean and staff very helpful and in at ease. The staff made me feel comfortable and always asking if I needed refreshments. The dealership was very clean and staff very helpful and informative. I never once felt pressure. I will revisit Grubbs for future purchases. More
When I arrived at the dealership, I was greeted right away. I was directed where i was needed to go to meet with my service advisor. When I met with my service advisor, they went over my vehicle and pr away. I was directed where i was needed to go to meet with my service advisor. When I met with my service advisor, they went over my vehicle and prepared my car for service. They kept me informed of the entire process while I was waiting. They leverage technology to ensure that they kept stringent protocols for covid 19. Before completing the service, they made sure that all my concerns were addressed. More
Top-Notch is how I would describe the service provided by Julie. What sets Julie apart is her follow up communication. Julie called every 2-3 days with a status update on my repair and when I arrived at Julie. What sets Julie apart is her follow up communication. Julie called every 2-3 days with a status update on my repair and when I arrived at Grubbs Service she kept me up to date on my vehicle's repair progress. Timely and personable, I wish she'd been my car's salesperson and sales manager! I'd give Julie 10 stars and hope her Grubbs colleagues know what a great customer-focused team member she is. More
This is my third Grubbs Infiniti! I keep coming back because the customer service is excellent! They delivered my new car to my home and came to my office for me to sign the paper work. Thanks for makin because the customer service is excellent! They delivered my new car to my home and came to my office for me to sign the paper work. Thanks for making it so easy Grubbs!! More
Great service visit for noise recently. Had loaner vehicle prepared when dropped off for diagnosis, service advisor called with updates and kept me apprised of issue and status throughout. This was in vehicle prepared when dropped off for diagnosis, service advisor called with updates and kept me apprised of issue and status throughout. This was in addition to great sales experience in May...and previous sales experience couple years prior. Class act! More