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Grubbs INFINITI
Grapevine, TX
2,114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,114 reviews
July 11, 2020
Not surprising, Grubbs has satisfied my needs once again. Thank you Christopher Russell for being an excellent advisor who always provides us with outstanding customer service. Thank you Christopher Russell for being an excellent advisor who always provides us with outstanding customer service. More
by shuufetish
Employees Worked With
Christopher Russell, Christopher Russell
July 10, 2020
Amazing and outstanding service. Janae Baldwin is the best. She carefully explained the alternative suggested services and opined astutely regarding the risks in delaying the services. best. She carefully explained the alternative suggested services and opined astutely regarding the risks in delaying the services. More
by duncan_simpson
Employees Worked With
Janae Baldwin
July 09, 2020
If you need assistance to get your new car, Please ask for Sam Dixon, Grubb infinity has a good, care customer service.... I love Infiniti 💕 for Sam Dixon, Grubb infinity has a good, care customer service.... I love Infiniti 💕 More
by Catherine M.
Employees Worked With
Duy "Dewey" Nguyen
July 08, 2020
Big thanks to Janea for assisting me. Very Big thanks to Janea for assisting me. Very knowledgeable, honest and hard working service advisor. From dropping vehicle and getting it back after w Big thanks to Janea for assisting me. Very knowledgeable, honest and hard working service advisor. From dropping vehicle and getting it back after work, she kept update. Highly recommend Janea. More
by Car Guru
Employees Worked With
Janae Baldwin
July 07, 2020
Don't do business with this used car dealership. I bought a pre owned certified vehicle from them and the car died on me the next day. They will make promises they will not keep, they have salesmen that dont a pre owned certified vehicle from them and the car died on me the next day. They will make promises they will not keep, they have salesmen that dont know what they are doing, and will not call yo u back. This dealership owes me money and has continuously ignored my voicemails, emails, and calls during business hours. They threw away my DV plates when they should have been transferred from one car to another. They refuse to give the simplest of customer service expectations... a return call. Watch out folks... I bought my car end of January 2020 and its now July 2020. I have tried every month calling a least once or twice. No responses, just continued to be ignored. The General Mgr Wes Hays will not respond. Managers Jacob Taylor and Matthew Kusez will not respond. All of the managers will not even bother to give me a simple 5 minute phone call. This company prides themselves in poor customer services, false promises, and ignoring customers after they drive away. I would not recommend buying a car from this place. This place deserves only half a star. More
by MK
Employees Worked With
Wes Hays, Jacob Taylor, Matthew Kusez, Yesell Sira
July 06, 2020
I am very, very happy with the overall service and level of professionalism experienced at Grubbs. Samuel and Armani were so helpful and courteous and understanding; we definitely felt cared for! The vehicl of professionalism experienced at Grubbs. Samuel and Armani were so helpful and courteous and understanding; we definitely felt cared for! The vehicle was sparkling clean and could barely tell any signs of previous use! I would highly recommend this place to anyone needing a vehicle in the near future! More
by Loyda Fox
Employees Worked With
Samuel Dixon, Armani Le Roux
July 03, 2020
I was very pleased with the service performed, the status updates from the service advisor, the loaner vehicle and the timeliness of the service appointment. updates from the service advisor, the loaner vehicle and the timeliness of the service appointment. More
by dirickjc
Employees Worked With
Janae Baldwin
July 01, 2020
Brandy worked very hard on this lease. I appreciate her effort in making it happen and even delivering the vehicle to us in order to surprise our daughter. effort in making it happen and even delivering the vehicle to us in order to surprise our daughter. More
by David H
Employees Worked With
Brandy Burriesci
July 01, 2020
Adolfo was amazing! He has good energy, positive, upbeat & very helpful. I would buy a car from him again, he made it easy & enjoyable. Showed me around the place & introduced me to everyone at the differen & very helpful. I would buy a car from him again, he made it easy & enjoyable. Showed me around the place & introduced me to everyone at the different departments. More
by SMILES02PLUR
Employees Worked With
Adolfo Hernandez, Christopher Russell, Duy "Dewey" Nguyen
June 27, 2020
Marlo is really nice to work with. He is professional , friendly, and courteous. Yeselle also worked very hard to find the best car and options that meets customer needs. Excellent company! friendly, and courteous. Yeselle also worked very hard to find the best car and options that meets customer needs. Excellent company! More
by Bernetta & Lester
Employees Worked With
Yesell Sira
